[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^86557|url^https://www.brightpattern.com/wp-content/uploads/2019/01/call-center-software-features.jpg|caption^null|alt^call center software features|title^call center software features|description^null” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” enable_overlay=”enable_overlay_value” overlay_color=”#0c0c0c” overlay_pattern=”09.png” overlay_pattern_size=”2″ overlay_pattern_attachment=”fixed” css=”.vc_custom_1568310371552{padding-top: 12% !important;padding-bottom: 7% !important;}”][vc_column][ultimate_heading main_heading=”VIDEO CALL CENTER SOFTWARE” heading_tag=”h1″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” spacer=”line_with_icon” spacer_position=”middle” line_height=”1″ line_color=”#ffffff” icon=”Defaults-video-camera” icon_size=”32″ icon_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_font_size=”desktop:45px;” sub_heading_style=”font-weight:bold;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:28px;” line_width=”300″ spacer_margin=”margin-top:10px;margin-bottom:5%;” sub_heading_margin=”margin-bottom:5%;” margin_design_tab_text=””][/ultimate_heading][ultimate_modal btn_size=”lg” btn_bg_color=”#ff9b05″ btn_bg_hover_color=”#ff9000″ btn_text=”REQUEST A DEMO” overlay_bg_opacity=”80″ init_extra_class=”demo-banner” img_size=”30″ img_close_background_color=”#a3a3a3″ btn_txt_color=”#ffffff” header_font_size=”desktop:24px;” header_line_height=”desktop:34px;” button_text_font_size=”desktop:18px;” button_text_line_height=”desktop:28px;” content_font_style=”font-weight:bold;”][contact-form-7 id=”38455″ title=”Demo_landing”][/ultimate_modal][ultimate_modal btn_size=”lg” btn_bg_color=”#ff2605″ btn_bg_hover_color=”#ff0000″ btn_text=”GET A QUOTE” overlay_bg_opacity=”80″ init_extra_class=”quote-banner” img_size=”30″ img_close_background_color=”#a3a3a3″ btn_txt_color=”#ffffff” header_font_size=”desktop:24px;” header_line_height=”desktop:34px;” button_text_font_size=”desktop:18px;” button_text_line_height=”desktop:28px;” content_font_style=”font-weight:bold;”][contact-form-7 id=”62351″ title=”Price Qoute”][/ultimate_modal][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1569272255957{padding-top: 5% !important;}”][vc_column][vc_column_text css_animation=”none”]

THE FUTURE OF CUSTOMER EXPERIENCE

Every day, more and more people rely on texts, mobile messengers, and video-calling applications to communicate, and so should your contact center. Video calls put a face to the name, so to speak, enabling agents and customers to build trust and receive feedback fast. Even real-time chats cannot match the quality of face-to-face conversation. Video calls come close.

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BENEFITS OF VIDEO CHAT CONTACT CENTER SOFTWARE

Consider the benefits and ways to use video calling in your business:

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MOBILE VIDEO MESSAGING

As part of our omnichannel capabilities, video calling is supported in Bright Pattern’s Agent Desktop application during mobile chat interactions. Depending on the capabilities of your computer and the customer’s mobile app, voice calls may be supplemented with a video channel.

Customers take the lead with video calls. During a chat interaction, your customer may request a video call, in which case the agent will receive a browser notification asking to confirm the video session and either allow or deny the application the use of the camera and microphone. Once the video session begins, only the customer can close the video channel while keeping the other channels (i.e., chat and/or voice) enabled.

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^86794|url^https://www.brightpattern.com/wp-content/uploads/2019/01/darckback.png|caption^null|alt^darkback|title^darkback|description^null” bg_image_size=”initial” bg_img_attach=”fixed” css=”.vc_custom_1548264980639{padding-top: 7% !important;padding-bottom: 7% !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1548263971851{border-right-width: 1px !important;padding-top: 20% !important;padding-bottom: 10% !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-radius: 1px !important;}”][bsf-info-box icon=”Defaults-dollar usd” icon_size=”32″ icon_color=”#ffffff” icon_style=”advanced” icon_color_bg=”” icon_border_style=”solid” icon_color_border=”#ffffff” icon_border_size=”1″ icon_border_radius=”0″ icon_border_spacing=”60″ title=”PRICING” read_more=”box” link=”url:https%3A%2F%2Fwww.brightpattern.com%2Fcall-center-software-pricing%2F|title:Call%20Center%20Software%20Pricing||” hover_effect=”style_2″ pos=”top” title_font_style=”font-weight:bold;” title_font_color=”#ffffff” desc_font_color=”#ffffff” css_info_box=”.vc_custom_1564682007449{padding-top: 20% !important;}”][/bsf-info-box][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1548263978385{padding-top: 20% !important;padding-bottom: 10% !important;border-radius: 1px !important;}”][bsf-info-box icon=”Defaults-th-list” icon_size=”32″ icon_color=”#ffffff” icon_style=”advanced” icon_color_bg=”” icon_border_style=”solid” icon_color_border=”#ffffff” icon_border_size=”1″ icon_border_radius=”0″ icon_border_spacing=”60″ title=”OMNICHANNEL” read_more=”box” link=”url:https%3A%2F%2Fwww.brightpattern.com%2Fomnichannel-contact-center%2F|title:omnichannel%20call%20center%20software||” hover_effect=”style_2″ pos=”top” title_font_style=”font-weight:bold;” title_font_color=”#ffffff” desc_font_color=”#ffffff” css_info_box=”.vc_custom_1564682012623{padding-top: 20% !important;}”][/bsf-info-box][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1548263983494{border-left-width: 1px !important;padding-top: 20% !important;padding-bottom: 10% !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-radius: 1px !important;}”][bsf-info-box icon=”Defaults-puzzle-piece” icon_size=”32″ icon_color=”#ffffff” icon_style=”advanced” icon_color_bg=”” icon_border_style=”solid” icon_color_border=”#ffffff” icon_border_size=”1″ icon_border_radius=”0″ icon_border_spacing=”60″ title=”INTEGRATIONS” read_more=”box” link=”url:https%3A%2F%2Fwww.brightpattern.com%2Fintegrations%2F|title:Call%20Center%20Software%20integrations||” hover_effect=”style_2″ pos=”top” title_font_style=”font-weight:bold;” title_font_color=”#ffffff” desc_font_color=”#ffffff” css_info_box=”.vc_custom_1564682018078{padding-top: 20% !important;}”][/bsf-info-box][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1548264002946{border-top-width: 1px !important;border-right-width: 1px !important;padding-top: 20% !important;padding-bottom: 10% !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-radius: 1px !important;}”][bsf-info-box icon=”Defaults-list-ul” icon_size=”32″ icon_color=”#ffffff” icon_style=”advanced” icon_color_bg=”” icon_border_style=”solid” icon_color_border=”#ffffff” icon_border_size=”1″ icon_border_radius=”0″ icon_border_spacing=”60″ title=”FEATURES” read_more=”box” link=”url:https%3A%2F%2Fwww.brightpattern.com%2Fcall-center-software-features%2F|title:Call%20Center%20Software%20Features||” hover_effect=”style_2″ pos=”top” title_font_style=”font-weight:bold;” title_font_color=”#ffffff” desc_font_color=”#ffffff” css_info_box=”.vc_custom_1564682023614{padding-top: 20% !important;}”][/bsf-info-box][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1548264007052{border-top-width: 1px !important;padding-top: 20% !important;padding-bottom: 10% !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-radius: 1px !important;}”][bsf-info-box icon=”Defaults-cloud” icon_size=”32″ icon_color=”#ffffff” icon_style=”advanced” icon_color_bg=”” icon_border_style=”solid” icon_color_border=”#ffffff” icon_border_size=”1″ icon_border_radius=”0″ icon_border_spacing=”60″ title=”CLOUD-BASED” read_more=”box” link=”url:https%3A%2F%2Fwww.brightpattern.com%2Fcloud-call-center-software%2F|title:Cloud%20Call%20Center%20Software||” hover_effect=”style_2″ pos=”top” title_font_style=”font-weight:bold;” title_font_color=”#ffffff” desc_font_color=”#ffffff” css_info_box=”.vc_custom_1564682028292{padding-top: 20% !important;}”][/bsf-info-box][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1548264012148{border-top-width: 1px !important;border-left-width: 1px !important;padding-top: 20% !important;padding-bottom: 10% !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-radius: 1px !important;}”][bsf-info-box icon=”Defaults-trophy” icon_size=”32″ icon_color=”#ffffff” icon_style=”advanced” icon_color_bg=”” icon_border_style=”solid” icon_color_border=”#ffffff” icon_border_size=”1″ icon_border_radius=”0″ icon_border_spacing=”60″ title=”AWARDS” read_more=”box” link=”url:https%3A%2F%2Fwww.brightpattern.com%2Fbright-pattern-company%2Fawards-and-recognition%2F|title:awards||” hover_effect=”style_2″ pos=”top” title_font_style=”font-weight:bold;” title_font_color=”#ffffff” desc_font_color=”#ffffff” css_info_box=”.vc_custom_1564682033715{padding-top: 20% !important;}”][/bsf-info-box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css_animation=”none” css=”.vc_custom_1526074400965{padding-top: 7% !important;padding-bottom: 5% !important;background-color: #4f799e !important;}”][vc_column][ultimate_heading main_heading=”SEE HOW YOU CAN ENGAGE YOUR CUSTOMERS WITH VIDEO” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” spacer=”line_with_icon” spacer_position=”middle” line_height=”1″ line_color=”#ffffff” icon=”Defaults-desktop” icon_size=”” icon_color=”#ffffff” line_width=”200″ main_heading_style=”font-weight:bold;” spacer_margin=”margin-bottom:20px;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:28px;” margin_design_tab_text=””]

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service

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