News and Press Releases

SAN FRANCISCO, Calif., July 08, 2025 – Bright Pattern, a global leader in AI-powered cloud-based contact center solutions, and AvanteNow, a renowned IT service specialist, have

San Francisco, Calif., June 16, 2025 – Bright Pattern, a recognized leader in AI- powered omnichannel contact center software, is proud to announce their partnership

San Francisco, Calif., May 28, 2025 – Bright Pattern, a recognized leader in AI- powered omnichannel contact center software, and OmniSphere360, a dynamic provider of unified communication

Bright Pattern provides the AI-powered contact center platform that will be the underpinning of ECS Telecom’s Artificial Intelligence Contact Center. San Francisco, Calif., May 12,

San Francisco, Calif., March 19, 2025 – Bright Pattern, a leading provider of AI-powered cloud-based contact center solutions, is pleased to announce that its platform has officially

San Francisco, Calif., February 14, 2025 – Bright Pattern is excited to announce its participation at CCW Berlin 2025 from February 24 to February 27

SAN FRANCISCO, Calif. – 10 January 2025 The debate between on-premise and private cloud contact centers focuses around control versus flexibility. On-premise solutions offer greater

SAN FRANCISCO, Calif. – 7 January 2024 Workforce Management (WFM) is crucial for modern call centers to balance excellent customer service with operational efficiency. It

SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks