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See How Bright Pattern Stacks Up Against Genesys, Five9 and inContact

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Fastest Time to Deploy

Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.5 months.

Bright Pattern

1.5 Months

*Lower is better

Five9

2.02 Months

InContact

2.59 Months

Genesys

3.73 Months

Bright Pattern

11 Months

Five9

12 Months

InContact

22 Months

Genesys

34 Months

Highest ROI in the Industry

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.

How Bright Pattern Stacks Up Against Five9, InContact and Genesys

VIEW COMPARISON

Ease of Use

Bright Pattern
Bright Pattern
★★★★★
4.6 / 5
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Five9
Five9
☆☆☆☆☆
4.2 / 5
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NICE inContact
NICE inContact
☆☆☆☆☆
4.2 / 5
Read More
Genesys Cloud
Genesys Cloud
☆☆☆☆☆
4.2 / 5
Read More

Customer Support

Bright Pattern
Bright Pattern
☆☆☆☆☆
4.8 / 5
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Five9
Five9
☆☆☆☆☆
4.3 / 5
Read More
NICE inContact
NICE inContact
☆☆☆☆☆
3.9 / 5
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Genesys Cloud
Genesys Cloud
☆☆☆☆☆
3.7 / 5
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Features & Functionality

Bright Pattern
Bright Pattern
☆☆☆☆☆
4.7 / 5 (93)
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Five9
Five9
☆☆☆☆☆
4.7 / 5 (93)
Read More
NICE inContact
NICE inContact
☆☆☆☆☆
4.2 / 5
Read More
Genesys Cloud
Genesys Cloud
☆☆☆☆☆
4.2 / 5
Read More

Value for Money

Bright Pattern
Bright Pattern
☆☆☆☆☆
4.7 / 5 (93)
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Five9
Five9
☆☆☆☆☆
4.7 / 5 (93)
Read More
NICE inContact
NICE inContact
☆☆☆☆☆
4.2 / 5
Read More
Genesys Cloud
Genesys Cloud
☆☆☆☆☆
4.2 / 5
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Want to learn more about Bright Pattern?

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Bright Pattern vs
Other Providers

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution at a fraction of the cost of an on-premise solution.
Bright Pattern vs 3C Logic
Bright Pattern vs Aspect
Bright Pattern vs Avaya Aura
Bright Pattern vs Five9
Bright Pattern vs inContact
Bright Pattern vs Pure Cloud
Bright Pattern vs Sharpen
Bright Pattern vs Talk Desk
Bright Pattern vs Ring Central

G2 Comparison Scores in Key Satisfaction Areas for CCaaS

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Ease of Doing Business

Bright Pattern
91%
Genesys PureCloud
82%
NICE InContact
82%

Quality of Support

Bright Pattern
91%
Genesys PureCloud
79%
NICE InContact
82%

Ease of Setup

Bright Pattern
86%
Genesys PureCloud
78%
NICE InContact
82%

Likely to Recommend

Bright Pattern
84%
Genesys PureCloud
76%
NICE InContact
82%

Customer Success with Bright Pattern

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33% Reduction in Average Handle Time

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95% Customer Satisfaction
Rate

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86% Reduction in Agent Training Time

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“Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven’t found anyone doing it better.”
- Roger Meador, SVP of Information Technology at Everise

Customer Success Metrics

80%

Call Deflection Rate

Large-Scale BPO for Fortune 500 Companies  
95%

Customer satisfaction rate

Leading Mobile Network Provider
99.999%

Uptime

Fastest Growing BPO in Central Texas
86%

Decrease in agent training time

Multilingual Global Enterprise BPO
5x

Contact Center Growth

2K+ agents deployed in weeks – Second Largest US Bank
50%

Contact Center Growth

Leading CX Support for High-Tech Consumer Devices

Let us know if you’re interested.

Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.

Request a Demo

Request a Demo