Telikom Ltd is an innovation leader with a telecommunications system that is among the most modern in the South Pacific region. Telikom offers both retail and wholesale voice and data broadband services. With its proud history of service spanning six decades, Telikom is in the business of providing advanced innovative communication solutions in Papua New Guinea and to clients in the region. Bmobile, the mobile business arm of Telikom Limited, provides mobile services with competitive call and data rates and coverage nationwide in urband and most rural centres.
The current Microsoft Skype for Business UC platform that hosts the contact center is a complicated solution stack requiring substantial in-house IT expertise and resources to maintain and update. Telikom wanted a modern cloud platform in order to reduce their dependency on on-premise hardware, improve reliability and provide the agility to add omnichannel customer interactions. Telikom decided to migrate from an on-premise Geomant contact center to the Bright Pattern contact center as a service (CCaaS).
Telikom Ltd is an innovation leader with a telecommunications system that is among the most modern in the South Pacific region. Telikom offers both retail and wholesale voice and data broadband services. With its proud history of service spanning six decades, Telikom is in the business of providing advanced innovative communication solutions in Papua New Guinea and to clients in the region. Bmobile, the mobile business arm of Telikom Limited, provides mobile services with competitive call and data rates and coverage nationwide in urband and most rural centres.
The current Microsoft Skype for Business UC platform that hosts the contact center is a complicated solution stack requiring substantial in-house IT expertise and resources to maintain and update. Telikom wanted a modern cloud platform in order to reduce their dependency on on-premise hardware, improve reliability and provide the agility to add omnichannel customer interactions. Telikom decided to migrate from an on-premise Geomant contact center to the Bright Pattern contact center as a service (CCaaS).
Within weeks of going live, we brought another one of business divisions onto Bright Pattern because it was just so easy to scale up.
Find out what makes our customers so excited about working with Bright Pattern.
