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Do Microsoft Teams calls work internationally?

Learn the basics of making phone calls through Microsoft Teams

Do Microsoft Teams calls work internationally

Knowing what countries uses Microsoft Teams for calling

Calls are a convenient method to connect with Teams. It is possible to make one-on-one phone calls or calls with multiple individuals. They can be set in advance, just like an event or begin them at any time when you are in chat. While meetings are a fantastic opportunity to work together within Teams, calls can also be the most direct method to communicate for accomplishing certain tasks or to get answers to questions promptly. Do Microsoft Teams calls work internationally? How do I make a conference using Microsoft Teams?

Table of Contents

Do Microsoft Teams calls work internationally?

Do Microsoft Teams calls work internationally? Absolutely, Microsoft Teams calls can be used internationally. However, you must be a member of a Microsoft Calling Plan that includes international calling minutes. Cost of international call minutes can vary based on the region or country that you call.

Here are the various Microsoft Calling Plans that include international minutes for calling:

  • International calling plan: This plan includes calling minutes to landlines and mobile phones in select countries around the world. The cost varies by country.
  • Calling Plan add-on to Microsoft 365 E5: This plan includes unlimited domestic calling and calling minutes to select countries around the world.

Alongside the plan for calling and the phone system, you must purchase the Phone System upgrade license. The license permits you to make and receive calls using Microsoft Teams to make and receive phone calls. It costs $5.00 per month for each user.

Calling through Microsoft Teams

To have the most enjoyable experience when using teams calling, require these things:

  • Teams calling enabled
    • Your UO phone number has to be switched over for Teams calls. You’ll be notified prior to when this happens, in the roll out in 2022.
  • Devices
    • Computer, tablet, or smartphone.
    • Microphone plus speakers or headphones.
      • Recommended: Headset.
  • Teams application
    • It is recommended to use the Teams application, which is available on your laptop or device instead of using Teams using a browser on the web.
    • Highly recommended For desktop and laptop computers, you should use Teams for desktops and laptops. Office 365 version of the Teams app or at a minimum Office 2019.
  • For international calling 
    • International calls are possible through Teams provided that the caller is on an international calling plan, and also if you’re trying to contact specific countries.

How to place a call in Microsoft Teams

Step 1: Enter your contact or the phone number you wish to dial

To place a call, select the Calls icon.

  • Desktop or web applications

On the Calls screen, you will see the screen divided into three panels: The dialing and settings panel, the history and voicemail panel, and the additional functions panel. Either enter the name of the person you wish to call or enter their phone number. You may also use the dial pad to enter the number.

  • Mobile application

On the Calls screen you will see the speed dial and history screens. Select the + icon to see the dial pad and your People list. You can enter the phone number using the dial pad or you can select the People tab to search for the person you wish to call.

Step 2: Conduct the call

  • Press the Call button to conduct the call.
  • Click the Leave button to end the call.
How to place a call in Microsoft Teams

Dialing a phone number in Microsoft Teams

Number format

Teams calling follows the E.164 format as dictated by the International Telecommunications Union – Telecommunications Sector (ITU-T).

  • +[country code] [subscriber number with area code/national destination code]
  • For example: +15413461000 or +1 541-346-1000 or +1 (541) 346-1000
  • Note: You do not need to dial the +

Microsoft Teams UO and Domestic Calling

  • Three-digit dialing (e.g., 411, 511) is possible. Just dial the number and conduct the call.
  • Five-digit dialing (commonly used for dialing a UO extension, x6-####) is possible as well. Dial the extension and conduct the call.
  • Ten-digit calls (e.g., 541-346-####) can be made by dialing the phone number and conducting the call. There is no need to enter 1 before the area code as it is done automatically.

Microsoft Teams International Calling 

  • Since Teams follows the E.164 format, 011 is no longer required
  • Dial the country code then conduct the call.

Microsoft Teams Features while calling

There are certain features that are available only while calling.

Desktop application

Label Option Function

1

Dial pad

The dial pad will appear on the top-center of the window

2

Participants

The participants panel will appear on the right

3

Options menu

Will allow you to pick from:

  • Device settings
  • Call Health
  • Hold
  • Transfer
  • Consult then Transfer
  • Turn on (or off) live captions
  • Start recording

4

Mute

This will mute your microphone

5

Leave

This will end your call session

Web application

Label Option Function

1

Mute

This will mute your microphone

2

Dial pad

The dial pad will appear on the top-center of the window

3

Options menu

Will allow you to pick from:

  • Device settings
  • Entering full screen
  • Hold
  • Transfer
  • Consult then Transfer
  • Start recording

4

Participants

The participants panel will appear on the right

5

Leave

This will end your call session

Mobile application

Label Option Function

1

Dial pad

This will send you to the dial pad screen.

2

Mute microphone

This will mute your microphone.

3

Change speaker source

This will allow you to switch between the phone's ear speaker, speakerphone, and any connected devices.

4

Options menu

This menu contains:

  • Chat
  • People (on the call)
  • Share
  • Views
  • Turn on (or off) live captions
  • Put call on hold
  • Transfer

5

Participants screen

This will allow you to see the list of participants within the call.

6

Leave

This will end the call.

Limits and specifications for Microsoft Teams

Meetings and calls

Feature Maximum limit

Number of people in a meeting (can chat and call in)

1000, includes GCC, GCCH, and DoD, but not A1 (300).

Number of people in a video or audio call from chat

20

Max PowerPoint File Size

2 GB

Teams keeps meeting recordings that don't get uploaded to Microsoft Stream, available for local download

20 days

Meeting recording maximum length

4 hours or 1.5 GB. When this limit is reached, the recording will end and automatically restart.

Meeting expiration

Meeting type Meeting expires after this much time Each time you start or update a meeting, expiration extends by this much time

Meet now

Start time + 8 hours

N/A

Regular with no end time

Start time + 60 days
60 days

Regular with end time

End time + 60 days
60 days

Recurring with no end time

Start time + 60 days
60 days
Recurring with end time

End time of last occurrence + 60 days
60 days

Live Events

Live events are structured meetings that enable your organization to schedule and produce events that stream to large online audiences—up to 20,000 people. With live events, the audience interaction is a managed Q&A experience.

Feature Maximum limit

Audience size

Up to 20,000 attendees

Duration of event

4 hours

Concurrent Live Events running in a Microsoft 365 or Office 365 organization

15

Teams keeps meeting recordings that don't get uploaded to Microsoft Stream, available for local download

20 days

The standard 10,000 people are now able to count 20,000 by June 30th 2023. It is possible to schedule higher quantities of live events with Yammer or Microsoft Stream. Notice that events with over 10,000 attendees need an application to the Live Events Assistance Program.

You can plan any number of Live Events as you want but you can only run 15 events at each time. When a producer participates in an event live it’s considered running. If a producer attempts to participate in the event on 16th is met with an error.

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