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Call Centre Software for High-Tech Companies

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Modern Customer Support at a Fast Pace

In the high-tech industry, consumers are much more tech-savvy and demand a higher level of customer support across the mobile, digital channels they use in their everyday life. Companies need to provide a seamless, omnichannel experience across all channels, like SMS, text messaging, messaging apps, voice, email, and more.

With Bright Pattern’s AI-driven omnichannel contact centre software, deliver customer service on any channel and get access to the latest in CX technology. Bright Pattern’s call centre software allows high-tech companies to keep up with the customers that rely on them through features like omnichannel, quality management, and best-of-breed AI.

Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support.
- JOHN WARD, HEAD OF CUSTOMER EXPERIENCE AT LEVEL
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Powerful CX Features for High-Tech

AI-Powered

Powered by best-of-breed AI, Bright Pattern’s solution enables sentiment and telecommunications analytics for agent assist and intelligent routing.

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CRM Integrations

Integrate with any major CRM or your own system of records. Give your call centre agents access to customer data quickly.

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True Omnichannel

Connect with customers on any channel of communication. Support all emerging mobile digital channels beyond phone calls, like messaging apps, SMS, and text messaging.

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Intelligent Routing

Utilize intelligent, omnichannel routing to route incoming calls efficiently and provide customers instant access to crucial information.

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Cloud-Based

Quickly deploy a remote workforce if needed and allow new agents to be recruited from anywhere in the world.

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Quality Management

Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.

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High-Tech Features, Personalized Service

Utilize Bright Pattern’s advanced contact centre features to deliver personalized service across all channels. Bright Pattern integrates with any CRM, both third-party and natively-built systems, to help your agents track the customer journey from the beginning to the end. Give agents easy access to crucial customer information as well as interaction history and context to help personalize the customer experience even on new mobile channels, like SMS, texting, and messaging apps.

Reduce Costs While Improving the Customer Experience

Bright Pattern’s cloud-based platform saves contact centres time and money. Bright Pattern has the fastest time to implement out of all contact centre vendors, being able to be implemented in half the time of the industry average. Bright Pattern also has the highest ROI in the industry, allowing contact centres to see return-on-investment in half the time of the industry average. Bright Pattern improves ROI through innovative omnichannel features and an advanced integration ecosystem with out-of-the-box CRM integrations. Reduce operational expense and improve efficiency while increasing revenue.

Continuously Innovating to Keep Up With the High-Tech Industry

Bright Pattern is committed to supporting the innovative use cases that high-tech companies need. Bright Pattern’s 24/7 support team is able to tailor the contact centre platform to match your company’s use cases and needs. Utilize our omnichannel platform to communicate seamlessly on any channel. Bright Pattern is continuously innovating and updating our contact centre platform to meet the demands that your contact centre and customers have, with recent additions support of more messenger apps than ever before and the development of innovative mobile agent applications to increase contact centre flexibility.

Additional High Tech Call Centre Software Features

  • Built-in Quality Management
  • CRM Integration
  • True omnichannel
  • Cloud-Based
  • Automated Bot Conversations
  • AI-Powered Agent Assistance
  • Sentiment and Text Analysis
  • Drag-and-Drop Scenario Builder
  • Unified Agent Desktop
  • WFO and WFM Integration
  • Interactive Voice Response
  • Click-to-Call, Click-to-Chat Capabilities
  • Intelligent Routing
  • Automatic Call Distribution (ACD)
  • Call and Screen Recording
  • All Digital Channels Supported
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Best ROI and Time to
Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact centre market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

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Highest ROI
Quickest to Deploy

Related Resources

Report
Frost & Sullivan Contact Centre Buyers Guide
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Case Study
Level - Ex-Apple Employees Launch First Invisible Smart Lock Using Bright Pattern for CX
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Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
★★★★★ 5/5
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centres with ease while maintaining competitive telco charges.
★★★★★ 5/5
KC R.
Easy to Administer and Powerful to Use
★★★★★ 5/5
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
★★★★★ 5/5
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
★★★★★ 5/5
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
★★★★★ 5/5
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
★★★★★ 5/5
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact centre solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact centre for your high-tech company. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern is a leading provider of call centre solutions and is designed with flexibility, self-service, and automation in mind. Bright Pattern’s call centre software can power your high-tech call centre services by allowing your contact centre to connect on any emerging digital channel while ensuring personalized, consistent customer experiences with every interaction.

Bright Pattern’s contact centre software is flexible, dynamic, and cloud-based. Bright Pattern’s contact centre solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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