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Why Choose Bright Pattern?

Simply Powerful.  #1 Rated by Customers, Fastest to Deploy
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500+ Customers, 26 Countries

Bright Pattern is the highest-rated omnichannel contact centre platform with the fastest time to deploy in the industry. Bright Pattern’s platform allows businesses to provide effortless omnichannel conversations across voice and digital channels along with omnichannel quality management. We are the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables customers to connect with any employee across any channel via their mobile device.

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Innovative Companies Choose Bright Pattern

"Bright Pattern Cloud Contact Centre has won four Top Rated Awards in the Contact Centre, Sales Dialer, Customer Engagement, and Interactive Voice Response (IVR) categories. These awards are based directly on feedback from their customers. Reviewers highlight Bright Pattern’s top-notch customer support, scalability, and ease of deployment without development expertise”

- Megan Headley, VP of Research at TrustRadius

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Read Bright Pattern Contact Center reviews on TrustRadius

#1 Contact Centre

#1 IVR

#1 Sales Dialer

#1 Customer Engagement

Ovum/Omdia's Profile of Bright Pattern

“Bright Pattern was the shining star in the ratings… Bright Pattern’s customers rated its products the maximum level of any vendor”

“The Challenger to Watch”

“#1 in Platform Functionality”
“#1 for Multi-channel Innovation”
“#1 Deployment Time”
“#1 Professional Services”
“#1 in Hosting Reliability and Scalability”
“#1 in Interoperability”

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Fastest Time to Deploy

Bright Pattern has the fastest time to deploy – half the industry average per Omdia, G2Crowd, and Frost and Sullivan.

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Frost & Sullivan Profiles Bright Pattern as Top-Performing Global Cloud Contact Centre Provider

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Gartner Software Advice’s FrontRunner Leader Third Consecutive Year

CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader.

Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.

Outstanding Reviews: Leads the call centre category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.

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CCW Excellence Awards

Runner Up for “Cloud-Based CX Solution of the Year” – ahead of all legacy contact centre vendors

Finalist for “Omnichannel Solution of the Year”

Finalist for “Disruptive Technology of the Year”

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Find out what makes our customers so excited about working with Bright Pattern.

Reach out today to schedule your free product demo.

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