Your Success is Our Goal

Your Customer Success Partner

At BrightPattern, we believe you deserve to be free from the anxiety and concern of being left alone to manage your system without appropriate support or guidance. Most importantly, we believe you deserve a service provider you can trust, partner with and have confidence in to ensure you maximize the value of your solution. Our commitment is to work directly with you to help solve your issues, providing you with the peace of mind that you are not alone or abandoned – we are here for you 24/7/365.
Every BrightPattern customer has direct access to our customer success team via phone, email or our self-service case management system – as well as access to a comprehensive set of online product documentation.

Always Available

Our skilled customer success professionals provide a single point of contact to drive timely resolutions across a full range of issues.

Quick Resolution Response

We’ve refined a customer success process that provides effective solutions quickly and efficiently. Our escalation procedures make sure business-critical issues are given special priority.

Proactive Support

Our customer success professionals and engineering teams are always looking ahead to spot potential issues and correct them long before they become problems. As a BrightPattern customer, you’ll always be on the latest release of software enjoying the features and functionality you deserve.