SAML 2.0 Single Sign-On Integrations

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Single sign-on (SSO) integrations help contact centers manage passwords and enable all users to log into multiple systems and applications securely, quickly, in a single step using digital identity management and claims-based authentication. Sign in once to have multi-system, multi-app access.

Bright Pattern software works with Security Assertion Markup Language (SAML) 2.0 identity providers such as Okta, ForgeRock, and Microsoft’s Active Directory Federation Services to allow SSO for agent and administrator applications. In addition, we enable just-in-time (JIT) user provisioning, which automatically creates call center users on the first SSO login attempt authorized by the identity provider.

Simplified Identity Management

We tested our SAML 2.0 SSO integration with the leading identity providers:

SSO integrations provide solutions for:

  • Employee passwords
  • Identity management
  • Access management
  • Identity gateways
  • User directories
  • Secure connections

How SSO Helps You

Reduce Costs

Enterprises spend millions every year on user password management. SSO automates maintenance and access management, servicing a wide set of needs across your contact center.

Bolster Productivity

Agents can securely sign in to Bright Pattern, Salesforce, Zendesk, and so forth, simultaneously, with a single set of credentials, enabling them to deliver more efficient customer service.

Establish Trust

Everyday, agents sign in to dozens of apps with just as many passwords, compromising security without even knowing it. SSO provides secure, controlled access to multi-system resources.

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We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service

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