Omnichannel Cloud Call Centers | BeCloud & Bright Pattern

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BECLOUD PARTNERS WITH BRIGHT PATTERN TO PROVIDE OMNICHANNEL CONTACT CENTER SOFTWARE IN EUROPE

The new partnership with BeCloud addresses the growing needs of European companies for cloud-based contact center solutions. The software is designed to simplify omnichannel interactions for customers, agents and contact center managers.

“Bright Pattern currently has a number of partners offering cloud contact center service using our software and we believe our newest partnership with BeCloud will monumentally increase the expansion of the European Powered by Bright Pattern offering,” said Konstantin Kishinsky, CEO of Bright Pattern. “We plan to continue our European development as well as other global expansion in 2017 in order to supply current omnichannel demands.”

“Together we are serving a wide range of contact centers mainly European, increasing the services of some large international companies, and thus increasing the number of customers who rely on us,” said Massimo Triggiani, CEO of BeCloud. “The added value of this partnership is a strong alliance that has developed between our companies and the speed with which we help our customers. We provide a comprehensive portfolio of solutions to meet all requirements and resolve issues in a simple way.”

BeCloud Solutions is a Cloud Contact Center Applications consultancy with 15 years’ experience with particular focus on Software Call Center, Contact Center as a Service (CCaaS), CRM/CX as a service, and Integration Platform as a service (IPaaS)

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[ultimate_heading main_heading=”WHY BRIGHT PATTERN?” heading_tag=”h3″ main_heading_color=”#ff9900″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-question-circle” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Our software gives agents, supervisors, and managers the best tools to handle and track multiple conversations in context

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[ultimate_heading main_heading=”CLOUD-BASED” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-cloud” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Connect with customers anywhere, anytime, from your favorite web browser. Enjoy continuous service, availability, and upgrades

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[ultimate_heading main_heading=”SIMPLIFIED OMNICHANNEL” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”WP-whatever-phonelink” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]High-quality calls and innovative messaging keep the communications line open to customers on their channels of choice

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[ultimate_heading main_heading=”ALL-IN-ONE CONTACT CENTER” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”WP-whatever-checklist” icon_size=”32″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]The unified Agent Desktop presents customer data, activity history, and real-time performance metrics in a decluttered UI

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[ultimate_heading main_heading=”TOP INTEGRATIONS” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”icomoon-BRANKIC-puzzle” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Bright Pattern integrates with leading CRMs, messengers, social media, and databases, including Salesforce and Zendesk

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[ultimate_heading main_heading=”ENTERPRISE READY” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-group users” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Our cloud contact center solution and cost-effective pricing plans scale to meet the needs of companies of all sizes

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Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies.

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