Realize Immediate ROI in Service Management by Starting with Specific High-Impact Use Cases
Getting a strong return-on-investment for technology is crucial for CIOs and service management organizations. But did you know you can see immediate ROI as soon as you turn on some new technologies?
What Do You Need for a Successful Outbound Call Center?
An outbound call center focuses on customer and prospect outreach, and if done successfully, can boost interest, recognition, and sales for an organization or business.
Empower ITSM End Users with Self-Service Options
When end users are looking for answers to their issues, they often attempt to find the answers themselves before turning to others. In a report by Microsoft, titled the “Global State of Multichannel Customer Service Report”
How to Automate Nearly All of Your ITSM Processes
Innovation is extremely important for CIOs, since it is the key driver for investment in IT Service Management. Innovation means the need to integrate new technologies that will make service management processes more efficient and effective.
Turbocharge Your IT Service Management
Innovation is the top priority of CIOs for the next ten years. Implementing and supporting new, advanced technology across the entire organization is crucial for the success of enterprises.
Bright Pattern Selected as a CCW Excellence Awards Finalist!
Bright Pattern, the leading provider of AI-powered omnichannel cloud contact center software, was announced as a finalist for the 2020 CCW Disruptive Technology Solution for the Year Award! Bright Pattern’s breakthrough innovation, Omni QM, won Bright Pattern a place as a finalist.
Utilize AI for Improved Contact Center Quality Management
In the current global market, companies are more global than ever. Many of the world’s largest companies service millions of people everyday across hundreds of different countries and cultures.
Contact Center Agent Assistance with Bots and AI
AI for the customer experience can extend past just helping customers. Artificial intelligence in its current form is very dynamic and powerful.
Contact Center AI for Remote Workforces
Artificial intelligence, or AI, is one of the hottest trends. Almost every business understands that value of AI, whether it’s to streamline business processes or deliver a better customer experience. AI as a word, however, has been watered down over the past decade, and the definition and application of AI can be confusing for many seeking to implement AI for the first time.
Streamlining Your Remote Contact Center With Self-Service
Having a remote workforce gives contact centers the flexibility and scalability that other options cannot provide.