How a Virtual Call Center Helps Maintain Business Continuity
Having a virtual call center unlocks many unique opportunities for contact centers and customer service operations. Opportunities include having the ability to hire talented agents from across the world, getting the latest technology immediately, and lowering costs of maintenance.
How Long Does It Take to Deploy a Virtual Call Center?
With the COVID-19 pandemic, many contact centers and CX providers are turning to virtual call center solutions to continue providing customer service while keeping call center agents safe. With many governments ordering mandatory shelter-in-place and lockdown regulations, the traditional call center has shifted to the home office for many businesses.
78% of Companies Have or Plan to Deploy AI In Their Call Center
Bright Pattern presents key findings from Canam Call Center AI Benchmark Trend Report
Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers
Bright Pattern AI Solution Packs are an industry-first for making Artificial Intelligence easy to deploy in contact centers with immediate ROI
Bright Pattern Brings Omnichannel Quality Management to EMEA Enterprises with the Recent Release of Omni QM
Bright Pattern to showcase its omnichannel contact center platform with embedded AI-powered omnichannel quality management solution at Call and Contact Centre Expo
Major Airline Selects Bright Pattern Cloud Contact Center Software
Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by US-based airline
Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution
Bright Pattern Omni QM is built for a digital world with quality assurance for new digital channels like chat, text, bots, or messengers
Quality Assurance Trends in the Contact Center Industry
Bright Pattern-sponsored Canam Omnichannel CX Benchmark Trend Report finds that most digital channels are not measured for quality
Customer Engagement Platform
In the modern day, the goal of customer service has transformed from cutting costs to providing a differentiated customer experience. Due to this shift, the software used to connect with customers has also transformed, transitioning from call center software into customer engagement platforms. Customer engagement platforms optimize the customer journey and cater to the experience […]
Call Center Analytics Software
In the contact center industry, big data and the use of it can make a big impact on the customer experience your contact center delivers. Especially for large contact centers handling high call volume, analyzing the data can help streamline your call center. Having call center analytics software in your contact center is crucial for […]