Self-Service and Always-On CX – “The Future of CX – What’s Next?” Workshop Recap Part 2
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]
How CRMs Can Help Your Outbound CX
Outbound contact centers and businesses that handle outbound interactions need to connect with as many potential customers and clients as possible, but also need to focus on providing a great customer experience that’ll help build great customer relationships as well as improve customer satisfaction. CRMs can help power outbound interactions and personalize them through a […]
Bright Pattern Named “Hot Vendor” by Aragon Research
Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative.
Aragon Research Recommends Bright Pattern Contact Center Software
Bright Pattern’s advanced omnichannel contact center platform and CX technology is recommended by Aragon Research for buyers looking for flexibility and to streamline their CX.
Bright Pattern Delivering Keynote at CCW Europe on the Future of CX
Bright Pattern to exhibit and speak at CCW Europe October 3-5 in Amsterdam
Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment
Gapcloud partners with Bright Pattern to provide cloud-based omnichannel contact center software to businesses and users, and deliver cost-effective Microsoft Teams integrations with the business’s contact center operations.
Tips for Using Microsoft Teams with your Contact Center
Microsoft Teams lacks native contact center functionality. While it has some similar features (shared voicemail, call queuing, etc.), it falls woefully short of a full-featured contact center. Thankfully, you can seamlessly integrate your own software directly into Teams. This guide explains what Microsoft Teams contact center integration is, its benefits, and how to set it […]
What’s Next with SMS, Chat, and Messengers – “The Future of CX – What’s Next?” Workshop Recap
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]
HIPAA Call Tracking Compliance Checklist: Learn Best Practices
If you work in the healthcare space, you’re well aware of the Health Insurance Portability and Accountability Act, or HIPAA. Since 1996, the US federal government has required healthcare organizations to take measures to protect against unauthorized disclosure of patient health information deemed sensitive. While the HIPAA was first enacted in 1996, the rules have […]
What to Look for in a Higher Education Call Center
As a higher education institution, your main customers are young adults and college students. For the incoming student, they’re entering an entirely new phase in their life. This life brings not only excitement and hope, but also nervousness. Everything is new. As each year passes, even with experience, they’ll have questions and concerns, many of […]