How Predictive Dialers Work
Predictive dialers could be an ideal solution if you’re looking for ways to maximize your outbound call capabilities to support call center operations. With predictive dialers, you can significantly increase revenue from calls and boost productivity, all while saving agents time. This solution maximizes your ability to reach leads with an intuitive algorithm and software […]
Bright Pattern to Lead CCW Vegas Workshop: “The Future of CX – What’s Next?”
Bright Pattern, a leading innovator in cloud-based omnichannel call center software for the digital age, will be hosting a workshop at Customer Contact Week (CCW). CCW is the largest customer contact center events in the world, happening from June 20 through June 23 in Las Vegas. In addition to hosting the workshop, Bright Pattern will […]
Seamless Integrating Microsoft Teams into the Contact Center with Gapcloud
Microsoft Teams is one of the premier business communication platforms that companies and organizations use to promote internal communication, teamwork, remote work, and knowledge sharing. Microsoft Teams is one of the largest business communication platforms in the world, with over 200 million active users. Many businesses, especially contact centers, rely on Microsoft Teams for internal […]
Bright Pattern is Going to Pink Elephant!
Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada for Pink Elephant! Bright Pattern will be an exhibitor at Pink Elephant’s IT Service Management Conference and Exhibition in the Bellagio, one of the largest IT service management events in the world. […]
Bright Pattern is Going to CCW Vegas!
Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada this month! Bright Pattern is coming to Las Vegas for CCW Vegas, the largest Contact Center Week event in the world. CCW Vegas, going from June 20th until June 23rd, is the […]
Fortune 500 Healthcare Insurance Company Selects Bright Pattern
One of the largest health insurance companies deploys Bright Pattern call center software in days to reach out to healthcare providers to review their credentials and expand their healthcare partner network.
Why CCaaS Can Improve ROI in Your Call Center
Call centers are the main point in a business that allows customers to communicate with the business. Call centers in the digital age need to be able to communicate on all digital channels and have the technology to personalize the customer experience. This means investing in technology and software that, depending on the platform and […]
Bright Pattern in 2022 TrustRadius Awards
Bright Pattern Rated #1 in four categories: highest rated Contact Center, Customer Engagement Solution, IVR, and Sales Dialer with a score of 10 out of 10 in each category.
How to Improve Inbound Call Center Conversion
Many inbound call centers focus on converting callers into sales. Especially for businesses and retailers that need to sell to consumers and perform upselling, inbound call center conversion is critical for business success, especially in the modern age where call centers and the customer experience delivered through them is more important than ever. Here are […]
Figuring Out ROI in Your IT Service Management
In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI in the help desk can help IT service management organizations save money, save time, and improve worker efficiency. This can be done through a number of different methods. Figuring out […]