Auto dialer software: How to choose the right one for your business
If you’re in the market for auto dialer software, you’re likely feeling overwhelmed by all of the choices. Which one is the best for your business? In this blog post, we’ll help you choose the right auto dialer software for your needs. What is Auto Dialer Software? Auto dialer software is a program that automates […]
Two Leading North American Wireless Service Providers Choose Bright Pattern
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for two national wireless telecommunications companies in the U.S.
How to Get the Most Out of Your ITSM Software
A recent study by the ITSM software development company Samanage revealed that only 38 percent of users are satisfied with the features offered by their ITSM software. This means that many businesses are not getting the most out of their investment in ITSM software. In this blog post, we will explore three ways to get […]
How to Manage Customer Interactions Across All Channels
Quality management in a call center can be a daunting task, especially if your contact center utilizes multiple communication channels and digital channels to communicate with customers. Customers want to connect with businesses through a variety of communication channels, including voice, email, video chat, web chat, SMS, text messaging, messenger apps, mobile apps, and more. […]
Tips for Improving Customer Service in a Healthcare Call Center
The healthcare industry provides crucial services to clients and customers, and delivering exceptional customer service is critical. Customers and patients want personalized and efficient service when talking to their healthcare providers, and having a high-performing contact center is important for fulfilling this goal. Here are some tips on how your healthcare call center can improve […]
What is Contact Center as a Service?
Contact center as a service (CCaaS) is a term for contact center solutions that are delivered as a service, rather than as on-premises software. With CCaaS, businesses can purchase the features and functionality they need from a provider, rather than investing in and managing their own contact center infrastructure. Benefits of CCaaS include: Reduced upfront […]
Two Major Hotel Chains Deploy Bright Pattern to Support US and APAC Regions
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for hotel and hospitality companies
How Does Contact Center Software Improve Customer Satisfaction?
There are many benefits to using contact center software, but one of the most important is that it can significantly help improve customer satisfaction. With the right software in place, your customer service representatives will be able to provide faster and more personalized service, which will lead to happier customers. Additionally, modern contact center software […]
The Future of Outbound Call Centers
For too long, companies have been bogged down by in-house call centers that are expensive and problematic. Whether you’re trying to improve customer service or reduce costs, an outbound call center is the solution you’ve been looking for. What is Outbound Call Center Software? Outbound call center software is a type of telephony software that […]
How To Integrate CRM and Call Center Solutions
Too often, business owners keep their business systems separate, which can bottleneck sales teams, hamper call center effectiveness, and slow down support ticket resolution times. This is especially true when dealing with disconnected CRM and call center solutions. Luckily, the suitable systems can integrate, mutually benefitting each core system’s strengths while mitigating any potential weaknesses. […]