Key Takeaways from Bright Pattern’s Workshop at CCW Vegas 2021
CCW Vegas 2021, which went from December 13 – 16, is one of the largest CCW events in the world, and Bright Pattern was honored to host a workshop! Bright Pattern’s workshop featured a panel of distinguished call center industry luminaries to give their take on what has changed in the contact center industry and […]
Call Center Software Mistakes and How to Fix Them
The call center is the face of the business for many businesses, companies, and organizations. For this reason, businesses must ensure that their call center, and especially their call center software, can support customer interactions smoothly and efficiently. Here are some of the mistakes call centers make and how to fix them. Focusing on First […]
Outbound Call Center Software Tools for Seamless Customer Service
An outbound call center is a vital part of the customer experience that many businesses provide. An outbound call center can exist for many different purposes. Outbound call centers allow businesses to make outbound calls to customers and prospects efficiently. These call centers are useful for use cases like telemarketing, outbound sales, fundraising, surveying, and […]
Top 5 Customer Experience Solutions Tools for Contact Centers
The customer experience is one of the most important aspects when running and growing a business or organization. Especially in the new digital age, delivering a great customer experience is more crucial than ever. Delivering exceptional customer service can build strong customer relationships and customer loyalty, leading to bigger opportunities to expand your business through […]
Key Observations for IT Service Management in 2021
In a recent trend report conducted by Canam Research and sponsored by Bright Pattern to research trends in ITSM and ESM channels, many key trends were identified in the IT service management field in 2021. This trend report surveyed IT professionals from a wide range of seniority levels, including c-levels, directors, managers, and VPs. Top […]
Is Contact Center as a Service Right for Your Business?
The contact center is an important part of many businesses and organizations since it is the first point of contact between customers and businesses. This means having advanced contact center technology can give your business or organization an edge by allowing you to provide exceptional customer service on any communication channel. But how are companies […]
Call Center Software: A Definitive Guide to the Call Center and Customer Service
The call center, or contact center, is the face of the company for many businesses and organizations. When customers need customer support and customer service, one of the first touchpoints in their journey with your business or organization is the call center. The call center and call center software has a long and storied history, […]
New Digital Communication Channels and What It Means for Your Service Management Software
In the new digital age, customers are connecting on more channels than ever now. Customers are communicating with each other on channels like messenger apps, texting, SMS, webchat, and more.
A Guide To Improving Your Customer Experience
Improving the customer experience is important for any business or company that wants to achieve success in today’s digital age.
4 Ways to Improve Your Customer Experience
Improving the customer experience is a major goal for businesses, especially in the 2020s.