Improve Customer Experience with the Best Inbound Call Center Software
Many businesses rely heavily on inbound contact centers for their customer service delivery, with call center agents in these roles needing to take upwards of 50 calls a day.
Ways to Optimize Your Contact Center with CCaaS
A start-up AI-focused company has developed deep learning technology for building conversational virtual agents powered by artificial neural networks.
Travel Chatbot AI Improves Customer Experience and Increases Conversions
A start-up AI-focused company has developed deep learning technology for building conversational virtual agents powered by artificial neural networks.
Bright Pattern Supports the Visually Impaired in the Contact Center
The National Federation of the Blind notes that there are more than 7 million visually-impaired adults in the United States. Screen reading and internet proficiency are important, especially in the contact center industry, and many visually-impaired people may have trouble within a contact center environment.
Omnichannel Technology Helps BPOs Get an Edge on the Competition and Retain Clients Longer
As more consumers use emerging mobile, digital channels to talk to friends and family, they expect to find top brands on all of their favorite digital channels, like chat, social media, and messenger apps. Companies need to meet their customers on these new, digital channels, or risk losing them to the competition.
How to Get Started: Effortless, Personal Omnichannel
Want to implement personalized omnichannel into your contact center? Would you like it to be effortless and seamless for your customers? How about easy for agents to use?
Bright Pattern Powers Global Network of Omnichannel Call Centers with Transcosmos
Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos employs highly trained customer service agents who speak the language and understand the culture of the geographic region where they are serving.
Customer Service for Utilities Is All About Context
To keep customers safe and informed, utility companies need to provide easy-to-use omnichannel communications for scheduling service visits, paying bills, finding answers to frequently asked questions, and inquiring about outages and emergencies.
What’s on Your Supervisor Screen? Agent KPIs to Watch
In your day-to-day contact center operations, everything under the sun can be measured, reported on, and popped to your screen.
Best Practices in Social Media Customer Care
You’re sitting at home enjoying your favorite TV show when, all of a sudden, the power goes out. You want immediate information on the outage, so you decide to call your energy provider, and then you get stuck in a long-winded IVR that goes something like: “Welcome to Energy Oasis. For account changes, press 1. For service requests, press 2….”.