What State and Local Governments Need in Their Contact Center
Governments and government agencies provide crucial services to their constituents, ensuring that day-to-day life in their jurisdiction carries on as smoothly as possible.
Why Have a Call Center Connect to Your Salesforce
Salesforce is one of the most popular customer relationship management (CRM) platforms on the market. CRM platforms help businesses and companies manage their relationships and interactions with current and potential customers.
Why Should You Upgrade Your Call Center Software?
In the contact center industry, having the right call center software can make or break the customer service that your contact center provides.
How Does a BPO Call Center Work?
Many businesses rely on BPO vendors, or Business Process Outsourcing vendors, to help operate their day-to-day contact center and customer service operations.
Jump Into a Platform That is Flexible Under Any Circumstance
The future is omnichannel conversations that are seamless and easy for customers. These omnichannel conversations, coupled with omnichannel quality management where every interaction on every channel can be reviewed for quality, provide a glimpse into the future. It’s a future that is possible today, powered by Bright Pattern.
What ITSM Tools Should Your Organization Have?
Within a company, the IT team plays a crucial role in helping people carry out their work and achieve their objectives within an organization. Through IT Service Management, IT teams can further refine how they design, deliver, manage, and improve the IT services they provide to their end users.
Get Your Business a CX Partner, Not Just a Vendor
It’s been said that in business, great care and patience should be given when selecting new hires. Look beyond the candidate’s resume and assess their character to determine if they would be a good fit with the current team and add value to the company. The same can be said about finding the right CX tech vendor.
How Microsoft Teams Can Help Your Contact Center
In the contact center, allowing agents to collaborate on issues and tackle problems together is crucial for better customer service and knowledge sharing within the contact center environment. Great internal communication can help agents deliver faster customer service and bond with their coworkers for a better working environment as well.
“Evolving to Capitalize on the Virtual Experience Economy” Webinar Recap
The “experience economy” is defined as “an economy in which goods or services are sold by emphasizing the effect they can have on people’s lives.” Many customers were spending their money on experiences rather than commodities.
Bright Pattern is Headed to Europe…Virtually!
Bright Pattern, the most innovative cloud contact center provider, is headed to Customer Contact Week Europe, the European flagship of the largest global customer contact event.