Republic Wireless Sustains Rapid Membership Growth With the Cloud
To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air.
Setting Up a Self-Service Customer Support System
We want help, and we want it now. Today’s customers are living in a fast-paced world, and speed during customer service is a major part of the customer experience.
Transition to the Cloud to Reduce Operational Expenses While Improving Customer Experience
As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions.
How Financial Service Providers are Improving ROI with Omnichannel Customer Service
As more financial service providers move to the cloud, they are looking for sophisticated omnichannel technology to improve ROI and digitally transform their customer communications. Whether you are a bank, brokerage firm, credit union, or other financial service provider, you can provide best-in-class customer service with omnichannel contact center technology.
Make Better Business Decisions: The Importance of Contact Center Surveys
Key Performance Indicators (KPIs) and Analytics often drive contact centers and are the main influence on key business decisions. But, while quantitative data is critical to performance, qualitative data created from customer satisfaction surveys should not be overlooked.
Utilizing Team Metrics to Deliver Better CX
Contact center Key Performance Indicators (KPIs) are used by businesses of all sizes to make better business decisions, improve how the contact center operates, and improve the customer experience.
What You Need for a BPO Inbound Call Center
Many businesses rely on BPO vendors, or Business Process Outsourcing vendors, to help operate their day-to-day contact center and customer service operations.
What is an Interactive Voice Response System and What is it Used For?
In the contact center, getting the customer to the right resource and personalizing the experience are key aspects of providing a great customer journey. One of the most important pieces of technology that a contact center can implement is a powerful Interactive Voice Response system, or IVR. With modern IVR technology, including conversational IVRs that [...] Omnichannel Strategy – How to Setup Omnichannel In Your Contact Center
In the contact center industry, providing a seamless, effortless customer journey is one of the most important goals for many businesses. The next evolution in contact center technology is omnichannel communications.
Heroic AI “Super-Vision” for Quality Management
Companies talk about the importance of offering great CX, yet the reality is that most companies don’t measure the quality of most interactions. Nearly 75% of companies measure the quality of voice interactions, but most other channels, especially newer ones like messengers, are not measured at all.