Do You Measure User Satisfaction? How to Measure Satisfaction in Your IT Service Management
Collecting user feedback and customer satisfaction data is important for any IT organization that is looking to improve the end user experience.
What Tasks Can Be Automated in Your Service Management Software
Automation is a great tool that can help make your IT service management organization more efficient and improve the experience for both your IT analysts and end users.
Using AI to Empower Your IT Service Management
Artificial intelligence, or AI, has been a hot field in technology for the past couple of years and there is great value in implementing artificial intelligence in IT service management. AI can power IT service management processes like routine tasks, notifications, and self-service.
Taking IT Service Management Mobile Through Mobile Apps
The world is becoming increasingly mobile. Especially with the COVID-19 pandemic and resulting government-mandated lockdowns, mobile usage is through the roof in 2020 and 2021. This pressure can be felt in every industry, including the ITSM field.
ITSM Tips: Monitor 100% of All Interactions
In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets and answering commonly asked questions.
ITSM Tips: Utilize Self-Service
In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets and answering commonly asked questions.
ITSM Tips: Start Automating with Your Top Use Cases
In the IT Service Management (ITSM) field, many incidents and requests are repetitive despite being needed for business needs. Tasks like status updates, approvals, password resets, and outbound notifications are extremely tedious for IT organizations and service desks to conduct, giving them less time to handle more important tasks within the organization.
PCI Compliance: What Contact Centers Need to Know
PCI compliance is a must for contact centers that accept payment cards, because having PCI compliance not only secures your customer’s sensitive data but also secures your customer’s confidence in your business.
Hungry for Pizza? Deploy the Bots!
Whether it’s a slice of cheese, pepperoni, veggie…thin crust or thick, takeout or delivery, it’s hard to say no to pizza. No matter how you slice it, with approximately $2,222 spent per person on pizza annually, it easily holds the crown of the top food for American consumers.
How Your Contact Center Can Succeed Post-Pandemic: The Shift to Knowledge Workers
Last year, COVID-19 and the resulting lockdowns sent shockwaves around the world. Many industries felt the pressure from COVID-19 and had to change how they operated.