Bright Pattern Recognized for Highest ROI and Fastest Time to Deploy
Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s CCaaS Report with Best ROI, ROI payback time and time to implement
World Leading Healthcare Company Deploys Bright Pattern Contact Center
Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global healthcare and health insurance enterprise to improve customer experience
Bright Pattern to Sponsor SOCAP’s Re-Imagine Customer Care Conference
Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of SOCAP’s 2019 Re-Imagine Customer Care Conference in Tucson, Arizona, from October 20 to 23, 2019.
Five Tips for Getting the Most out of CCW Europe 2019
The Bright Pattern team is heading to Amsterdam next week for the annual Customer Contact Week (CCW) Europe conference. We couldn’t be more excited to help CCW bring its revolutionary events to European companies and showcase our award-winning omnichannel cloud contact center software in the expo hall.
Bright Pattern to Sponsor and Present at CCW Europe 2019
Ted Hunting, SVP of Marketing at Bright Pattern, to Present “Keys for Creating and Measuring Great Omnichannel Customer Journeys” at Customer Contact Week Europe 2019
Frost & Sullivan Profiles Bright Pattern As Top CCaaS Vendor
Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, profiled by Frost & Sullivan as top-performing cloud contact center provider
Consumer Electronics Enterprise Deploys Bright Pattern to Improve CX
Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by enterprise provider of consumer electronic devices
The AI Hokey Pokey: AI in, AI out…That’s What CX Is All About
Looking back about 10 years ago, a call placed to a customer service center had a high likelihood of ending with the caller screaming, “REPRESENTATIVE!” into their phone. This early iteration of AI and natural language processing (NLP) was not very intuitive and could only manage a few simple tasks. Fast-forward to the present day […]
New CX Survey Finds Only 22% of Companies Offer Omnichannel
Bright Pattern presents key findings from Canam Omnichannel CX Benchmark Trend Report
Powering Luxury Brands
VIPdesk is a leader in outsourced customer service. It is a pioneer in providing high touch customer care services to brand-conscious companies, including premium retailers, luxury travel agencies, consumer products, and financial services companies. VIPdesk’s primary focus is, and has always been, to provide clients with exceptional customer service to create memorable customer experiences.