Bright Pattern Helps to Build Trust with their Clients
Bright Pattern is pleased to announce the availability of new features to help business process outsourcers (BPOs) communicate better with their clients: limited view, web-based wall boards for clients and recording and transcript review by a BPO client.
BPO Selects Bright Pattern As Contact Center SaaS Provider
Bright Pattern, Inc, a leading provider of rich contact center software as a service has announced that an in-sourced domestic business process outsourcing (BPO) provider with attention to detail and service quality has selected Bright Pattern as their cloud contact center software service provider.
Bright Pattern Adds WeChat Functionality
Bright Pattern and Nexmo now offer businesses the capability to provide live customer service over WeChat social messaging app
In-App Customer Service Made Easy by Bright Pattern and Appery.io
Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, as is typical with today’s contact centers
Magic Quadrant for Contact Center Infrastructure
Bright Pattern was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 22, 2014
Bright Pattern Uses WebRTC to Bring Enterprises Closer to Customers
Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers
Contact Center Vendor’s Customer Success Team is Getting Straight A’s
For the 6th month in a row, the Bright Pattern’s Customer Success Team has received straight A’s their customer satisfaction surveys
Metrics Dashboard Lets Agents Monitor Their Performance in Real-time
“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon as possible? How long are the customers waiting before they get connected, are they potentially frustrated? How do I compare to other team members and where can I improve?” These […]
Bright Pattern Adds Email and Video Chat Communications
An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform
Bright Pattern Delivers Video Sales and Customer Service
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform