How Long Should It Take to Set Up an Omnichannel Cloud Contact Center?
If I were to ask a room full of customer service managers and customer experience executives how long they think it takes to set up an omnichannel contact center, there would be a very mixed response.
Bots in Action: Tips from the Pros
Spending on AI has increased significantly in the last few years. In fact, most C-level executives say that they have plans to increase AI spending in the future and deploy AI within their contact centers.
US State Turns on COVID-19 Vaccine Appointment Line in less than a Day
COVID-19 vaccine appointment hotline deployed in record time – 23 hours – by Atento and Bright Pattern with an agreement for 1500 agents
Keys to Create and Measure Omnichannel Customer Journeys
Digital disruption is happening at a rapid pace, especially with the adoption of new, mobile digital channels. Innovative companies in all industries are leading the way by providing innovative and effortless omnichannel customer journeys.
Global Food and Beverage Company Selects Bright Pattern Contact Center
One of the world’s largest food and beverage companies chooses Bright Pattern Contact Center over Genesys and Avaya for its Latin American contact centers to fuel growth
BPO Tips: How to Be Irresistible to Contact Centers
Standing out as a business process outsourcing (BPO) provider in the contact center space, where competitors are a dime a dozen, is a trick and a half these days.
Mobile Agent Desktop App Empowers Remote Contact Center Agents
Bright Pattern launches Mobile Desktop App to allow contact centers to effortlessly manage omnichannel customer conversations from their mobile phone and bring seamlessly experts from outside the contact center into customer conversations
Health Insurance Company Improves Efficiency of Remote Contact Center
A large health insurance company provides personalized outreach with improved remote agent capabilities while eliminating downtime with new self-diagnosis features that resolve remote workforce connectivity issues
How to Succeed Post-Pandemic: Mobile Digital Channels
Before the COVID-19 pandemic started, mobile phone usage was already on the rise. The COVID-19 pandemic has only made mobile phone usage skyrocket as customers were put under lockdown and advised to stay at home by the government and health organizations.
Zerorez Cleans Up Their Customer Experience with Bright Pattern
Zerorez Atlanta, a fast-growing carpet cleaning company, deploys Bright Pattern Cloud Contact Center to support customers over traditional and digital channels with a 100% remote workforce