Bright Pattern Partners with Dataseti to Deliver AI-Powered Solutions
Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities
Bright Pattern Launches Most Advanced Integration for Microsoft Teams
Bright Pattern launches most robust Microsoft integration in the industry to help connect remote teams and knowledge workers to improve employee productivity and bring the entire company together to improve the customer experience
Insurance Company Employees Help Customers During Hurricane Season
Regional property insurance company extends contact center technology beyond the contact center to every employee to provide help when disaster strikes
Frost & Sullivan Ranks The “Most Trusted Emerging Vendors in Europe
Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for growth and innovation
United Power Electrifies Their Customer Experience with Bright Pattern
Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
What is an Omnichannel Customer Experience?
Customer service is on-the-go now more than ever. Especially due to the pandemic, more and more customers are relying on their web browsers, smartphones, and tablets to keep up with their busy, remote lifestyles.
Companies Taking New Approaches to Customer Experience Since Pandemic
In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption
2021 Trends – Clouds Have Clout
We said it before and we’ll say it again—on-premise contact center systems are no longer the best approach in the post-pandemic contact center. Ironically enough, cloud contact centers a few years ago were considered more risky and less secure than premise-based systems, but since COVID, cloud contact centers are significantly better for business continuity and employee safety than was previously the case.
Wrapping Up 2020 – Our Favorite Content of the Year
2020 was one of the most eventful years in a long time. World events, the COVID-19 pandemic, and other factors have changed many lives around the world. Customer service has also changed over 2020, with many companies having to transform how they provide customer service to adapt with current events.
Forrester Webinar Recap: Turbocharge Your Existing ITSM Solution
On November 19th, Forrester and Bright Pattern hosted a joint webinar centered on turbocharging your existing ITSM solution.