Frost & Sullivan Profiles Bright Pattern as Top Vendor in Latest Report
Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality
Top Global Car Manufacturers Turbocharge CX with Bright Pattern
Leading car manufacturers in North America, Europe, Asia, and Latin America have deployed Bright Pattern’s cloud omnichannel contact center software to power and improve customer service, sales, and marketing
How to Capitalize on the Virtual Experience Economy
Economies are constantly evolving, and in the modern times, the “experience economy” is in full effect. The “experience economy” is an economy where many goods or services are sold by emphasizing the effect they can have on people’s lives.
Ted Hunting Chairs CCW Europe and Presents Keynote Session
Bright Pattern continues growth in EMEA as advisory board member and chairperson for the contact center industry’s largest customer contact event series at Customer Contact Week (CCW) Europe
Largest Chilean BPO, UpCom DTS, Deploys Bright Pattern Contact Center
Bright Pattern improves contact center quality management processes, training, and customer experience with the deployment of omnichannel cloud contact center software and omnichannel quality management
Bright Pattern Omnichannel Platform Deployed by Human Resources Giant
Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management and Enterprise Service Management
How to Reduce Service Management Risk and Recoup Technology Investments Quickly
With innovation comes the need for a strong return-on-investment and a focused plan to reduce risk. One top priority for CIOs is assurance that investment in new technology and innovation sees a real ROI in a reasonable amount of time.
Bright Pattern Boasts Record Growth & New Customer Acquisition
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, records over 100% bookings growth, named leader in CCaaS reports by Frost & Sullivan and Omdia
What is Real-Time Assistance with AI?
Artificial intelligence is the one of the most powerful tools that contact centers can get access to. With a wide range of benefits, implementing AI is the next step for many contact centers looking to upgrade their software and streamline their operations.
BPO with Over 30,000 Agents Moves to the Cloud with Bright Pattern
One of the largest outsourcers in Japan trusts Bright Pattern and CBA for their transition to the cloud to cut call center costs and add omnichannel customer service