Call Center Software Blog

For all businesses regardless of industry, customer service is paramount. Traditional call centers are costly, but yours doesn’t have to be. When you choose CCaaS,

Omnichannel contact center solutions have already upended the custom care scene. They’re providing shorter wait times, faster resolutions, and more profits. It turns out that

Bright Pattern, a leading innovator in cloud-based omnichannel call center software for the digital age, will be hosting a workshop at Customer Contact Week (CCW). 

Microsoft Teams is one of the premier business communication platforms that companies and organizations use to promote internal communication, teamwork, remote work, and knowledge sharing.

Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada for Pink

Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada this month!

Call centers are the main point in a business that allows customers to communicate with the business. Call centers in the digital age need to

Many inbound call centers focus on converting callers into sales. Especially for businesses and retailers that need to sell to consumers and perform upselling, inbound

In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI