The COVID-19 pandemic has transformed how industries operate, forcing many to adapt to a new age of customer service. IT Service Management is no different, and major transformations are happening to improve how companies perform service management. New technologies are being developed constantly, and with the pressure from the pandemic and government lockdowns, industries like IT Service Management are feeling the pressure to adapt to the next generation of service management often with a 100% remote workforce.
Get tips on how to adapt to next-gen ITSM with some of the industry’s best. In Bright Pattern’s upcoming webinar, featuring guest speaker and Forrester ESM expert Charles Betz and ITSM thought leader and author Kevin Smith, you will discover the latest in service management trend research and six keys to turbocharging your existing ITSM and ESM solutions.
This webinar will cover a number of topics, including:
- Adding omnichannel communication (voice, chat, SMS, bots, messengers, and more) to your existing ITSM solution
- Turning on remote service desk employees easily; empowering their effectiveness with AI assistance and omnichannel communications; happy agents make for great service
- Turning on innovative use-cases such as automated password reset, automated incident creation and resolution, status updates and notifications, AI self-service, and voice self-service
- Adding innovative new capabilities such as automated password reset via self-service voice biometrics
- Significantly reduce costs and achieve immediate ROI payback
- Measuring customer satisfaction of employees via AI sentiment and automated surveys for 100% of ITSM interactions
Register for your spot in the “Turbocharge Your Existing ITSM Solution” Webinar.
