Customize Your Client Experience | PeakView & Bright Pattern

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PEAKVIEW PARTNERS WITH BRIGHT PATTERN TO DELIVER A CUSTOMIZED SERVICE EXPERIENCE TO ENTERPRISE AND FORTUNE 500 COMPANIES

Bright Pattern Contact Center software will help PeakView provide the most innovative and effortless omnichannel technology and professional services to enterprise and Fortune 500 companies.

“Our partnership with Bright Pattern will further enable us to provide top-tier cloud contact center solutions to our clients. Their innovation within this fast-growing space has allowed for Bright Pattern to emerge as a leading visionary within the industry,” said Adam Rennert, President and Co-Founder of PeakView.

“We are thrilled to be partnering with PeakView to help them in their effort to consistently deliver superior customer service,” said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. “By utilizing the Bright Pattern platform, PeakView will be able to take customer experience to the next level and digitally revolutionize customer communications.”

PeakView supports enterprises, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on cloud contact center solutions. PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. PeakView’s mission is to ensure that clients are competently represented through the process of requirements, due diligence technology selection, contracting, and pricing negotiation, all the way to a successful implementation and ongoing lifecycle management.

[ult_buttons btn_title=”LEARN MORE ABOUT PEAKVIEW” btn_link=”url:https%3A%2F%2Fpeakviewco.com|title:Learn%20More%20About%20BeCloud|target:%20_blank|rel:nofollow” btn_title_color=”#ffffff” btn_bg_color=”#ff9b05″ btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#ff9b05″ btn_title_color_hover=”#ffffff” icon=”Defaults-eye” icon_size=”32″ icon_color=”#ffffff” btn_icon_pos=”ubtn-sep-icon-right-push” btn_border_style=”solid” btn_color_border=”#ff9b05″ btn_color_border_hover=”#ff9b05″ btn_border_size=”2″ btn_radius=”0″ btn_font_size=”desktop:18px;”]

[ultimate_heading main_heading=”WHY BRIGHT PATTERN?” heading_tag=”h3″ main_heading_color=”#ff9900″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-question-circle” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Our software gives agents, supervisors, and managers the best tools to handle and track multiple conversations in context

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[ultimate_heading main_heading=”CLOUD-BASED” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-cloud” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Connect with customers anywhere, anytime, from your favorite web browser. Enjoy continuous service, availability, and upgrades

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[ultimate_heading main_heading=”SIMPLIFIED OMNICHANNEL” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”WP-whatever-phonelink” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]High-quality calls and innovative messaging keep the communications line open to customers on their channels of choice

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[ultimate_heading main_heading=”ALL-IN-ONE CONTACT CENTER” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”WP-whatever-checklist” icon_size=”32″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]The unified Agent Desktop presents customer data, activity history, and real-time performance metrics in a decluttered UI

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[ultimate_heading main_heading=”TOP INTEGRATIONS” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”icomoon-BRANKIC-puzzle” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Bright Pattern integrates with leading CRMs, messengers, social media, and databases, including Salesforce and Zendesk

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[ultimate_heading main_heading=”ENTERPRISE READY” heading_tag=”h3″ main_heading_color=”#2c3e50″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-group users” icon_size=”32″ icon_color=”#2c3e50″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:2%;” sub_heading_margin=”margin-top:2%;margin-bottom:5%;”]Our cloud contact center solution and cost-effective pricing plans scale to meet the needs of companies of all sizes

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[ultimate_heading main_heading=”BRIGHT PATTERN PARTNER PROGRAM” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:32px;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:28px;”]

Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies.

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