Bright Pattern’s call center software gives your contact center the ability to generate scheduled reports. Through the generation of reports and scheduled reports, your call center can gain actionable insights into contact center performance as well as data on key performance indicators, or KPIs. Schedule reports to come out periodically, and create call centre reports at the spur of the moment in real time to gain insight into the customer experience and customer journey while improving customer satisfaction in your call center.
Bright Pattern’s contact center software allows your call center to customize the scheduled reports and call centre reports that your contact center is producing. Whether the reports you need are activity reports, outbound reports, usage reports, historical reports, or more, Bright Pattern’s platform allows your supervisors and administrators to define reports with a variety of different data and report templates. The generation of reports, and when to schedule reports is also customizable. Administrators can define a report schedule by specifying occurrence over a time period or date range, and schedule reports with various parameters. Whether your call center needs reports in real time or needs scheduled reports within a date range, Bright Pattern’s platform allows your administrators to customize report templates and allows your call center to gain actionable insights, improving customer satisfaction and customer service.
Bright Pattern’s call center solution and call center software is AI-powered. This means that your call center and contact center has access to best-of-breed AI integrations which can help perform tasks like determine customer sentiment with sentiment analysis during a customer conversation, perform speech analytics within an IVR, perform call analytics to gauge performance of your sales team or call center agents, and provide supervisors in your call center with actionable insights. Improve KPIs by using AI integrations to perform tasks like agent assist over all communication channels, and deliver a better customer experience. Improve data collection in real time with AI-powered tools in Bright Pattern’s contact center software, and deliver a better customer experience and more efficient customer service.
Ensure high customer satisfaction and great customer experience and customer service on 100% of interactions and contact center calls in your omnichannel cloud contact center. Being built as an omnichannel call center software and integrating best-of-breed artificial intelligence for automation, OmniQM within Bright Pattern’s contact center software enables call center managers to conduct performance management with call recordings and other sensitive information, implement best practices during a customer call, and ensure excellent customer interactions and high customer satisfaction on all contact center calls. Through an omnichannel approach, implement workforce optimization and ensure smooth contact center operations with lower average wait time. Utilize OmniQM to monitor all communication channels, like voice calls, outbound calls, phone system interactions, sales calls, live chat, SMS, messenger, and more. Improve KPIs like average wait time, customer satisfaction, first call resolution, and more.
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.
Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.
Add new digital channels to your omnichannel experience easily with cloud-based omnichannel capabilities and upgrade your customer service strategy.
Based on the cloud and powered by an Active-Active architecture, Bright Pattern’s contact center solution will never have downtime.
Utilize powerful speech analytics and text analysis to rate sentiment of a customer or provide agent assist during an interaction.
Utilize KPIs and analytics within our contact center software to gain insight into your contact center’s operations and customer behavior for better call center quality assurance.
Boost contact center agents and contact center managers performance with advanced features like Unified Agent Desktop and different channels of communication.
Bright Pattern’s omnichannel call center software is accessible to businesses of all sizes and is suitable for any situation, taking your omnichannel contact center to the next level. It can be utilized by any industry or vendor, like retail business, online stores, online business, and brick and mortar stores. Bright Pattern’s omnichannel contact center is the best platform and contact center solutions to beat the competition in customer experience, allowing your omnichannel contact center to beat the competition, improve efficiency, beat the competition, meet customer demands, and deliver exceptional customer experience.
Easily activate new channels that are introduced to the industry and grow your business in the best way possible. Use a single platform to deliver on an omnichannel strategy with your omnichannel contact center solution and deliver better customer experience.
Utilize powerful drag-and-drop tools, APIs, and features to create the customer journey that best fits your business strategy, and take your omnichannel cloud contact center to the next level.
Omnichannel and cloud-based means you can scale our software to suit any sized business. Our cloud customer experience platform is perfect for businesses with seasonal needs.
