BrightStart apps -

[ultimate_heading main_heading=”YOUR CUSTOMER EXPERIENCE ISSUE? WE HAVE AN APP FOR THAT!” heading_tag=”h1″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” spacer=”line_with_icon” spacer_position=”middle” line_height=”1″ line_color=”#ffffff” icon=”Defaults-check” icon_size=”32″ icon_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_font_size=”desktop:45px;” sub_heading_style=”font-weight:bold;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:28px;” line_width=”300″ spacer_margin=”margin-top:10px;margin-bottom:20px;”][/ultimate_heading]

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WHAT ARE BRIGHTSTART APPS?

BrightStart Apps allow brands to offer easier, faster journeys for their customers. BrightStart Apps are preconfigured, instantly deployable solution packs that solve common customer experience issues. If you are a company with a specific issue you need addressed now, Bright Pattern can help. Because BrightStart Apps are preconfigured in the Bright Pattern Journey Builder using a simple drag-and-drop interface, they are able to be be turned on in just days.

Typically, when new contact center functionality is needed, companies need IT or professional services to configure and deploy, involving considerable expense and time. BrightStart Apps allow businesses to immediately turn on customer experience capabilities without the cost or time.

WHAT TYPES OF ISSUES CAN BRIGHTSTART APPS HELP RESOLVE?

Some companies may want to offer proactive web chat for priority customers, others may want to get bots and humans working as one in a seamless conversation, and others may want to get started on their omnichannel journey by getting their web chat working with their voice channel. These are examples of BrightStart Apps that we can easily turn on as part of your initial setup.

We provide customers with their choice of a BrightStart App as part of their initial onboarding. Additional apps can be purchased from Bright Pattern directly or from partners for a minimal cost. Moreover, BrightStart Apps can be easily created to meet the unique needs of customers.

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EXAMPLES OF BRIGHTSTART APPS INCLUDE:

[icon_counter flip_box_style=”advanced” icon=”Defaults-list-ol” icon_size=”48″ icon_color=”#ffffff” block_title_front=”CONVERSATIONAL IVR APP” block_text_color=”#ffffff” block_front_color=”#ff3a3a” block_desc_back=”This configuration includes conversational IVR capabilities with logic that selects the appropriate bot, greets the caller, uses speech-to-text to capture the customer’s need, and then uses AI-powered Natural Language Processing to respond to the issue. The logic will also find the best-skilled agent if human assistance is needed, while passing on full context from the bot interaction to the agent.” height_type=”ifb-custom-height” box_height=”300″ cont_align=”on” title_font_style=”font-weight:bold;” title_font_size=”desktop:32px;”]

[icon_counter flip_box_style=”advanced” icon=”WP-whatever-phonelink” icon_size=”48″ icon_color=”#ffffff” block_title_front=”OMNICHANNEL DIGITAL STARTER APP” block_text_color=”#ffffff” block_front_color=”#ff7700″ block_desc_back=”Turn on true omnichannel with this configuration, which connects a company’s voice channel with their next most important channel (e.g., chat or text). IQPC and Dimension Data note that less than 10 percent of companies offer true omnichannel today. This starter app lets companies quickly and easily turn on true omnichannel customer engagement.” height_type=”ifb-custom-height” box_height=”300″ cont_align=”on” title_font_style=”font-weight:bold;” title_font_size=”desktop:32px;”]

[icon_counter flip_box_style=”advanced” icon=”icomoon-wp-textsms” icon_size=”48″ icon_color=”#ffffff” block_title_front=”PROACTIVE PRIORITY WEB CHAT APP” block_text_color=”#ffffff” block_front_color=”#ffb03a” block_desc_back=”With most customer interactions today beginning on websites, this app allows businesses to specifically reach out and offer concierge-like service to their priority customers. Priority customers who visit a website are identified, greeted with a personalized web chat—perhaps referencing their last company interaction—and then routed to their own personal agent who has their complete customer journey history.” height_type=”ifb-custom-height” box_height=”300″ cont_align=”on” title_font_style=”font-weight:bold;” title_font_size=”desktop:32px;”]

[icon_counter flip_box_style=”advanced” icon=”WP-whatever-users2″ icon_size=”48″ icon_color=”#ffffff” block_title_front=”HUMAN AND CHATBOT APP” block_text_color=”#ffffff” block_front_color=”#0cff00″ block_desc_back=”Turn on true omnichannel with this configuration, which connects a company’s voice channel with their next most important channel (e.g., chat or text). IQPC and Dimension Data note that less than 10 percent of companies offer true omnichannel today. This starter app lets companies quickly and easily turn on true omnichannel customer engagement.” height_type=”ifb-custom-height” box_height=”300″ cont_align=”on” title_font_style=”font-weight:bold;” title_font_size=”desktop:32px;”]

[icon_counter flip_box_style=”advanced” icon=”Defaults-smile-o” icon_size=”48″ icon_color=”#ffffff” block_title_front=”AI-ASSISTING AGENTS APP” block_text_color=”#ffffff” block_front_color=”#3ab0ff” block_desc_back=”Using best-of-breed AI from IBM Watson, Google, and Amazon Lex integrated with Bright Pattern, this app uses Natural Language Processing (NLP) to provide agents with suggested responses to customer inquiries over channels such as chat, SMS, and social messengers.” height_type=”ifb-custom-height” box_height=”300″ cont_align=”on” title_font_style=”font-weight:bold;” title_font_size=”desktop:32px;”]

[icon_counter flip_box_style=”advanced” icon=”WP-whatever-equalizer” icon_size=”48″ icon_color=”#ffffff” block_title_front=”PRIORITY ROUTING APP” block_text_color=”#ffffff” block_front_color=”#1900ff” block_desc_back=”With this app, special customer segments can be routed with top priority. This could be for “gold” customers, high-value clients, or other segments important to your business.” height_type=”ifb-custom-height” box_height=”300″ cont_align=”on” title_font_style=”font-weight:bold;” title_font_size=”desktop:32px;”]

[icon_counter flip_box_style=”advanced” icon=”Defaults-pie-chart” icon_size=”48″ icon_color=”#ffffff” block_title_front=”OMNICHANNEL QUALITY MANAGEMENT (QM) FOR SUPERVISORS APP” block_text_color=”#ffffff” block_front_color=”#cd3aff” block_desc_back=”This app allows interactions across any channel that fall below target thresholds (e.g., CSAT/NPS score or poor sentiment) to be immediately routed to supervisors or retention specialists for immediate follow-up.” height_type=”ifb-custom-height” box_height=”300″ cont_align=”on” title_font_style=”font-weight:bold;” title_font_size=”desktop:32px;”]

BRIGHT PATTERN CALL CENTER SOFTWARE

The choice of enterprises of all sizes and across various industries

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