With the rise of remote work and globally remote workforces. Many businesses are looking to upgrade their communication systems to ensure that their employees can be productive even without face-to–face meetings or workplace interactions.
In the new normal in which communication is flexible and remote are no longer optional. Document sharing, messaging apps, tools, and obviously, calls will all have to be compatible with the current environment. Thus, businesses will require an enterprise-grade telephony solution that doesn’t require an office or is dependent on hardware that is on-premises. This is the reason Microsoft Teams — and the whole Microsoft Office cloud suite -is now a top platform to streamline communications and collaboration.
Although many businesses are making use of Teams internally, the service is also being utilized for communication with external parties also. With Microsoft’s Teams Calling, companies can make use of Teams as a telephony solution for enterprises. solution.
Microsoft Team Calling Also known by the name Microsoft Teams Direct Routing can be used to make and receive calls outside through Microsoft Teams.
Microsoft Teams is already the most effective, widely used and user-friendly collaboration tool that is available. The addition of the capability to allow you to call and make calls inside Teams creates a simple and unifying collaboration and communication solution for the majority of enterprises.
Everyone would like to keep the technology they utilize as easy and intuitive as possible. This means fewer logins, simple to use technology, and familiar interfaces. By using Microsoft Teams Direct Calling your employees can receive and make calls from the same platform they’re already using for most of their day-to-day work – using the well-known Microsoft 365 and Teams platform.
Companies that are already using Microsoft 365 and Teams will appreciate the ease of making use of Teams to call an internal employee and hold an unplanned meeting or chat using either video or voice. This is the appeal of collaboration and the purpose it was designed for.
But, Microsoft 365 through Teams comes with its own built-in telephone capability, which allows it to directly connect to PSTN and allow users to make and receive calls on the internet. That means, once you’ve enabled it, you can utilize MS Teams exactly like you use your normal phone on any device that runs Teams or from any place provided you have internet access.
It is designed for companies using Microsoft 365 that are seeking modern telephone systems. Teams Calling is available to Microsoft 365 subscriptions that include Microsoft Teams: Microsoft 365 Business Basic, Business Standard, Business Premium, F1, F3, E3, A3 and Office 365 F1, F3 A1, E3, A1, A3.
As we’ve observed, Microsoft Teams Calling can effectively replace a company’s current phone system. Here’s a list on some most advanced features:
The inbuilt function for Microsoft Teams Calling is basic and must be paired by Microsoft Calling Plans which many businesses find expensive. Therefore, the majority of companies opt to connect Microsoft Teams either through a Cloud PBX or SIP. There are advantages for both as you can see in the following.
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PBX Integration |
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Directing routing with SIP |
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Easy Administration
Through a single interface for administration, Teams makes it simple to add users, assign numbers or even transfer your current landline numbers into the system. If you compare this to adding extensions or lines to a traditional landline-based PBX system, this allows you to have more control and reduces time. Users are set up in a matter of minutes, and there is no requirement to wait for a maintenance technician to install the hardware or pay for expensive lines.
Simple Team Communication
Microsoft Teams, which also comes with a chat-based workspace within Office 365, offers voice-enabled group messaging, which can make it simpler for your team to talk with one another. With Teams you are able to easily be in a conversation with several people or contact any of your contacts on a personal basis. It doesn’t require installing any hardware or software – only an internet connection and the phone or a softphone.
Simplify Software Stack
The use of Teams as a softphone can simplify using your existing software. Users who are already taught to use Microsoft Office 365 are likely to already use Teams for audio and video conferences. Instead of having an additional application that functions as an alternative to the phone, Teams can be extended to make use of incoming and outgoing voice calls.
Shows on-Call Presence
A variety of new features have been added to Teams. More and more new features are being added to. One new feature, currently in beta, makes use of Microsoft’s voice-enabled artificial Intelligence (AI) to display which team members are available. The new feature was created to help users to find out whether someone is available. It will also enable participants to join meetings more quickly. It is a beta release of this feature and is now accessible for Office 365 users.
In Teams you can make calls into the meeting by selecting the Calendar Meetings button on the left side of the application choosing the meeting you wish to join and then dialing the number listed in the meeting’s details.
If you’re not an active participant in Teams however, you are able to be a part of the Teams meeting through an invitation that you received from Outlook as well as another program. You can use the number listed for dialing into the meeting.
There are a few ways to join a call on Microsoft Teams.
