ITSM Tips: Start Automating with Your Top Use Cases
In the IT Service Management (ITSM) field, many incidents and requests are repetitive despite being needed for business needs. Tasks like status updates, approvals, password resets, and outbound notifications are extremely tedious for IT organizations and service desks to conduct, giving them less time to handle more important tasks within the organization.
PCI Compliance: What It Is and How Call Centers Achieve Compliance
The Payment Card Industry Data Security Standards (PCI DSS) is a set of regulations mandated by the Payment Card Industry Security Standards Council designed to ensure PCI compliance surrounding credit card transactions and cardholder data.
Bright Pattern Offers Freedom and Savings with “Bring Your Own Telco” Option
At Bright Pattern, our customers have the option to avoid single telco lock-in by bringing their preferred carrier, grandfathering their existing negotiated telecom contracts, or enjoying our competitive carrier mix.
Travel Chatbot AI Improves Customer Experience and Increases Conversions
A start-up AI-focused company has developed deep learning technology for building conversational virtual agents powered by artificial neural networks.
Everise Reduces Tech Support Training Time by 50%
As the fastest growing company in Texas, Everise relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products.
How Omni Interactions Provides Outstanding BPO Customer Experiences to Fortune 1000 Clients
Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready contact centers that better support today’s customer expectations.
Republic Wireless Sustains Rapid Membership Growth With the Cloud
To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air.
Setting Up a Self-Service Customer Support System
We want help, and we want it now. Today’s customers are living in a fast-paced world, and speed during customer service is a major part of the customer experience.
Bright Pattern Supports the Visually Impaired in the Contact Center
The National Federation of the Blind notes that there are more than 7 million visually-impaired adults in the United States. Screen reading and internet proficiency are important, especially in the contact center industry, and many visually-impaired people may have trouble within a contact center environment.
Transition to the Cloud to Reduce Operational Expenses While Improving Customer Experience
As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions.