PCI Compliance: What Contact Centers Need to Know

PCI compliance is a must for contact centers that accept payment cards, because having PCI compliance not only secures your customer’s sensitive data but also secures your customer’s confidence in your business.

How Financial Service Providers are Improving ROI with Omnichannel Customer Service

As more financial service providers move to the cloud, they are looking for sophisticated omnichannel technology to improve ROI and digitally transform their customer communications. Whether you are a bank, brokerage firm, credit union, or other financial service provider, you can provide best-in-class customer service with omnichannel contact center technology.

Customer Service for Utilities Is All About Context

To keep customers safe and informed, utility companies need to provide easy-to-use omnichannel communications for scheduling service visits, paying bills, finding answers to frequently asked questions, and inquiring about outages and emergencies.

Predicting Contact Center Average Handle Time

Average handle time, or AHT, is one of the most important contact center metrics. It characterizes the duration of call processing by agents and has a strong impact on the whole operation of the contact center.