Omnichannel Technology Helps BPOs Get an Edge on the Competition and Retain Clients Longer
As more consumers use emerging mobile, digital channels to talk to friends and family, they expect to find top brands on all of their favorite digital channels, like chat, social media, and messenger apps. Companies need to meet their customers on these new, digital channels, or risk losing them to the competition.
How to Get Started: Effortless, Personal Omnichannel
Want to implement personalized omnichannel into your contact center? Would you like it to be effortless and seamless for your customers? How about easy for agents to use?
Digital Disruption in Financial Services Customer Experience
Customers want to connect with companies through their website before any other channel. A survey reports that 83% of customers go to a company’s website for information before using any other channel.
PCI Compliance: What Contact Centers Need to Know
PCI compliance is a must for contact centers that accept payment cards, because having PCI compliance not only secures your customer’s sensitive data but also secures your customer’s confidence in your business.
How Financial Service Providers are Improving ROI with Omnichannel Customer Service
As more financial service providers move to the cloud, they are looking for sophisticated omnichannel technology to improve ROI and digitally transform their customer communications. Whether you are a bank, brokerage firm, credit union, or other financial service provider, you can provide best-in-class customer service with omnichannel contact center technology.
Bright Pattern Powers Global Network of Omnichannel Call Centers with Transcosmos
Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos employs highly trained customer service agents who speak the language and understand the culture of the geographic region where they are serving.
Make Better Business Decisions: The Importance of Contact Center Surveys
Key Performance Indicators (KPIs) and Analytics often drive contact centers and are the main influence on key business decisions. But, while quantitative data is critical to performance, qualitative data created from customer satisfaction surveys should not be overlooked.
Customer Service for Utilities Is All About Context
To keep customers safe and informed, utility companies need to provide easy-to-use omnichannel communications for scheduling service visits, paying bills, finding answers to frequently asked questions, and inquiring about outages and emergencies.
Take Customer Interactions and Self-Service Further with Video
Customers want to connect with companies through their website before any other channel. A survey reports that 83% of customers go to a company’s website for information before using any other channel.
Predicting Contact Center Average Handle Time
Average handle time, or AHT, is one of the most important contact center metrics. It characterizes the duration of call processing by agents and has a strong impact on the whole operation of the contact center.