Create Effortless and Personal Experiences for Travel Customers
Taking vacations is a wonderful way to relax, de-stress, and spend time with friends and family. Vacations are also an opportunity to have new experiences, like visiting new places around the world and trying new activities. But vacation relaxation can be easily doomed if your travel and hospitality providers fail to deliver a great customer experience.
Guidelines For a Smooth Transition to the Cloud
Transitioning to the cloud is a smooth, secure, and easy process that can provide your contact center tons of benefits.
Empowering Service Providers, Medical Staff, Patients, Doctors, and Pharmacies on Any Channel
The healthcare industry faces many challenges when communicating with patients to improve customer experience and keep up with the digital age.
Utilizing Team Metrics to Deliver Better CX
Contact center Key Performance Indicators (KPIs) are used by businesses of all sizes to make better business decisions, improve how the contact center operates, and improve the customer experience.
What’s on Your Supervisor Screen? Agent KPIs to Watch
In your day-to-day contact center operations, everything under the sun can be measured, reported on, and popped to your screen.
What Contact Center KPIs Are on Your Dashboard?
In our last blog, we discussed some real-time key performance indicators (KPIs), also known as metrics, that supervisors use on a daily basis to monitor the status and productivity of their agents, teams, and services. This time, we’ll check out some handy dashboard metrics, which span all the KPI categories we previously covered.
Boost Customer Experience by Utilizing Service KPI Insights
You’re sitting at home enjoying your favorite TV show when, all of a sudden, the power goes out. You want immediate information on the outage, so you decide to call your energy provider, and then you get stuck in a long-winded IVR that goes something like: “Welcome to Energy Oasis. For account changes, press 1. For service requests, press 2….”.
Best Practices in Social Media Customer Care
You’re sitting at home enjoying your favorite TV show when, all of a sudden, the power goes out. You want immediate information on the outage, so you decide to call your energy provider, and then you get stuck in a long-winded IVR that goes something like: “Welcome to Energy Oasis. For account changes, press 1. For service requests, press 2….”.
A Seamless Way to Do Self-Service: Conversational IVR
You’re sitting at home enjoying your favorite TV show when, all of a sudden, the power goes out. You want immediate information on the outage, so you decide to call your energy provider, and then you get stuck in a long-winded IVR that goes something like: “Welcome to Energy Oasis. For account changes, press 1. For service requests, press 2….”.
Best Practices in Chat Customer Care
So, what’s the secret to delivering exceptional live chat support? Signs.com is leading the way, and their stellar work earned them the recognition from industry leaders and analysts.