Improving the Efficiency of Remote Contact Center Teams with AI
Featured Guest: Casey O’Brien, VP of Sales for Cloud Contact Center Solutions at Conduit Global
How to Use a Virtual Call Center Model For Your Business
Businesses are constantly changing to meet the needs of their customers. Customer support teams fluctuate in size to meet changing needs and demands of customers on a seasonal basis.
How to Implement a Blended Approach to Call Center AI
Companies are clamoring to have the latest AI technology implemented as part of their CX strategy. AI is a hot topic in today’s tech world, and companies are exploring AI as options to boost their customer service.
Delivering Intelligent Contact Center Self-Service with Artificial Intelligence
Adoption of AI in the contact center is spiking as businesses look for ways to address unprecedented call volumes with limited, dispersed staffing. Companies are innovating quickly, integrating more sophisticated AI applications in their contact centers.
How to Implement Artificial Intelligence for Effortless Self-Service
When customers are looking for answers, they often attempt to try to find the answers themselves before turning to others.
Contact Center Challenges of a Remote Workforce
Implementing an effective remote workforce that is just as productive as traditional, on-premise teams can be tricky. A remote workforce presents unique challenges and hurdles that CX leaders and contact center managers have to overcome to provide great, seamless customer experience.
Common Pitfalls Companies Face When Going Through a Digital Transformation
On June 4th, Bright Pattern joined Frost and Sullivan’s Global Vice President of Digital Transformation, Alpa Shah, for a webinar on achieving excellence in CX with AI and omnichannel quality management. Alph shared that in their most recent survey, improving customer experience and satisfaction was the #1 business goal for 2020.
Contact Center AI for Remote Workforces
Artificial intelligence, or AI, is one of the hottest trends. Almost every business understands that value of AI, whether it’s to streamline business processes or deliver a better customer experience. AI as a word, however, has been watered down over the past decade, and the definition and application of AI can be confusing for many seeking to implement AI for the first time.
How to Measure the Quality of Every Interaction of Every Channel
On June 4th, Bright Pattern joined Frost and Sullivan’s Global Vice President of Digital Transformation, Alpa Shah, for a webinar on achieving excellence in CX with AI and omnichannel quality management.
How Bright Pattern is Helping Customers and Remote Teams During the COVID-19 Pandemic
During the COVID-19 pandemic, local and federal governments instituted mandatory lockdowns, requiring many organizations to switch to a remote workforce, giving agents the flexibility of working from home.