How to Digitally Transform Your Call Center for Omnichannel Customer Journeys
On June 4th, Bright Pattern joined Frost and Sullivan’s Global Vice President of Digital Transformation, Alpa Shah, for a webinar on achieving excellence in CX with AI and omnichannel quality management.
The Future of Remote Workforces
Interest in deploying a remote workforce went through the roof during the COVID-19 pandemic that spread around the globe. Many countries were put into lockdown, forcing businesses to turn to work-from-home alternatives to keep up with business operations.
How to Implement Call Center AI for an Immediate Impact
Last week Bright Pattern joined Frost and Sullivan’s Global Vice President of Digital Transformation, Alpa Shah, for a webinar on achieving excellence in CX with AI and omnichannel quality management.
Streamlining Your Remote Contact Center With Self-Service
Having a remote workforce gives contact centers the flexibility and scalability that other options cannot provide.
Benefits of a Remote Workforce
Having a remote workforce is a game changer in the world of CX, and with major global events like the COVID-19 pandemic, many companies are taking the initiative to look into implementing a remote workforce.
Achieving Excellence in CX with AI and Omnichannel Quality Management
With a virtual contact center solution, contact center managers and admins have the ability to hire talent from across the globe. A contact center with a remote workforce that’s based in the United States can have talent from any continent on the globe, attracting a talented workforce while helping the call center maintain promises of 24/7 support.
How to Manage Remote Teams Around the Globe
With a virtual contact center solution, contact center managers and admins have the ability to hire talent from across the globe. A contact center with a remote workforce that’s based in the United States can have talent from any continent on the globe, attracting a talented workforce while helping the call center maintain promises of 24/7 support.
How a Virtual Call Center Helps Maintain Business Continuity
Having a virtual call center unlocks many unique opportunities for contact centers and customer service operations. Opportunities include having the ability to hire talented agents from across the world, getting the latest technology immediately, and lowering costs of maintenance.
2020 Trends: One Platform to Rule Them All
We talked about omnichannel agent desktops as one of our CX trends for 2020 (and beyond). Although there always will be a need for specific applications like ERPs, CRMs, and database management tools, when it comes to CX, there is no longer a need for multiple applications to run multiple channels.
2020 Trends: A True Omnichannel Desktop
Let’s focus on software and multiple applications for a minute. Albeit, it’s a bit hard to concentrate on any one application considering the 2019 Marketing Technology Landscape Supergraphic has over 7,000 software solutions. Seriously, we couldn’t even fit the infographic on this page.