How to Improve Customer Experience in Your Call Center?
Today, we live in a world where customers have endless options and can easily leave a specific brand or product for another based on price, quality, or service. The customer is king and customer loyalty is becoming a thing of the past. As more options become available to consumers, some companies have begun to compete […]
What is a Cloud Contact Center?
Contact centers handle thousands of communications a day from clients and users. To handle these calls and digital interactions, infrastructure is required that includes sophisticated hardware and software for each channel. In the past, trained IT personnel were needed to maintain and upgrade the infrastructure of the call center. Ranging from replacing aging hardware to […]
What Should I Look for In the Best Call Center Software?
Call center software originated in the 1960s, when the UK-based tabloid The Birmingham Press implemented a system that used a simple algorithm to filter calls and assign them to the best agents available at any given moment. Fast-forward over 50 years, and the call center has expanded vastly in scope and has developed rapidly to […]