Making Omnichannel Work for Customers & Agents
Without a doubt, the future of customer service is omnichannel. In fact, according to a recent study, 9 out of 10 customers demand omnichannel support. Omnichannel contact centers make client support easier by seamlessly connecting all channels (e.g., text, email, chat, voice, etc.). An omnichannel platform connects all of these channels into one, seamless conversation […]
4 Tips for Getting the Most Out of Your Cloud Call Center Software
Moving your call center software to the cloud is a great way for your call center to maximize workforce efficiency while optimizing costs and spending. A cloud-based call center solution can boost your business performance and improve your business dynamics when done right. Here are tips on how your call center can get the most […]
How to Optimize Call Center Costs
Running a call center is crucial for many businesses that want to provide customer service and give customers an outlet to connect with. However, call centers can also be expensive to operate and maintain depending on the platform that is chosen and the technology that you integrate with your call center platform. For this reason, […]
CCW Vegas 2022 Recap
CCW Vegas 2022, the world’s largest contact center event from June 20 until June 23, 2022, was a major success! Bright Pattern, an exhibitor as well as workshop presenter at CCW Vegas 2022, was proud to be a participant, sponsor, and exhibitor at the event. Here is the CCW Vegas 2022 Recap. Runner-Up for CCW […]
How to Compare Call Center Software
Call center software and figuring out which one to select can be a major business decision for organizations and companies. Choosing the right call center software can improve customer service, save time and costs for businesses, and improve workforce performance and productivity. Choosing the wrong call center software, however, can actually make operating a call […]
How Predictive Dialers Work
Predictive dialers could be an ideal solution if you’re looking for ways to maximize your outbound call capabilities to support call center operations. With predictive dialers, you can significantly increase revenue from calls and boost productivity, all while saving agents time. This solution maximizes your ability to reach leads with an intuitive algorithm and software […]
Why You Need Interactive Voice Response With your CCaaS
For all businesses regardless of industry, customer service is paramount. Traditional call centers are costly, but yours doesn’t have to be. When you choose CCaaS, or “contact center as a service,” you get call center benefits without on-premise costs. CCaaS refers to call center software hosted in the cloud. You’ll have a powerful call center […]
What Are the Advantages of an AI-powered Omnichannel Contact Center?
Omnichannel contact center solutions have already upended the custom care scene. They’re providing shorter wait times, faster resolutions, and more profits. It turns out that a comprehensive care experience seamlessly translating across all mediums is effective – who knew? However, integration with the power of AI can take omnichannel care even further. In this article, […]
Bright Pattern to Lead CCW Vegas Workshop: “The Future of CX – What’s Next?”
Bright Pattern, a leading innovator in cloud-based omnichannel call center software for the digital age, will be hosting a workshop at Customer Contact Week (CCW). CCW is the largest customer contact center events in the world, happening from June 20 through June 23 in Las Vegas. In addition to hosting the workshop, Bright Pattern will […]
Seamless Integrating Microsoft Teams into the Contact Center with Gapcloud
Microsoft Teams is one of the premier business communication platforms that companies and organizations use to promote internal communication, teamwork, remote work, and knowledge sharing. Microsoft Teams is one of the largest business communication platforms in the world, with over 200 million active users. Many businesses, especially contact centers, rely on Microsoft Teams for internal […]