Bright Pattern is Going to Pink Elephant!
Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada for Pink Elephant! Bright Pattern will be an exhibitor at Pink Elephant’s IT Service Management Conference and Exhibition in the Bellagio, one of the largest IT service management events in the world. […]
Bright Pattern is Going to CCW Vegas!
Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada this month! Bright Pattern is coming to Las Vegas for CCW Vegas, the largest Contact Center Week event in the world. CCW Vegas, going from June 20th until June 23rd, is the […]
Why CCaaS Can Improve ROI in Your Call Center
Call centers are the main point in a business that allows customers to communicate with the business. Call centers in the digital age need to be able to communicate on all digital channels and have the technology to personalize the customer experience. This means investing in technology and software that, depending on the platform and […]
How to Improve Inbound Call Center Conversion
Many inbound call centers focus on converting callers into sales. Especially for businesses and retailers that need to sell to consumers and perform upselling, inbound call center conversion is critical for business success, especially in the modern age where call centers and the customer experience delivered through them is more important than ever. Here are […]
Figuring Out ROI in Your IT Service Management
In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI in the help desk can help IT service management organizations save money, save time, and improve worker efficiency. This can be done through a number of different methods. Figuring out […]
Using Remote Assist to Make ITSM More Efficient
IT service management and enterprise service management is dedicated to delivering fast, efficient service to members of the organization as well as end users that might be outside the organization. Efficiency and effectiveness of service delivery is crucial for all parts of the IT Service Management cycle, including incident management, request management, problem and change […]
Come Visit Bright Pattern at SupportWorld 2022!
Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in Las Vegas, Nevada! The Bright Pattern team is in Las Vegas for SupportWorld Live 2022, a leading IT service management and support conference that brings in global professionals in the IT industry to share their experiences and best […]
Bright Pattern is Attending SupportWorld 2022!
The Bright Pattern team is heading to Las Vegas, United States for SupportWorld Live 2022! SupportWorld 2022, hosted by HDI from May 15th until May 20th, is a leading global IT service and support conference and expo that brings global IT professionals to share best practices, network, overcome industry-wide challenges, and celebrate innovation and success […]
Come Visit Bright Pattern at SITS London 2022!
Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in London, United Kingdom! The Bright Pattern team is in London for SITS London 2022, Europe’s leading event for IT service management and IT support professionals. Bright Pattern will be located at Booth #275. The Bright Pattern team is […]
Improving End User Satisfaction in Your ITSM and ESM
IT service management and enterprise service management are key departments within a business that help businesses run smoothly and assist businesses in delivering support to end users. Tasked with providing incident management, request management, problem and change management, and knowledge through service catalogs, ITSM and ESM departments are critical departments within a business, and improving […]