How to Manage Customer Interactions Across All Channels
Quality management in a call center can be a daunting task, especially if your contact center utilizes multiple communication channels and digital channels to communicate with customers. Customers want to connect with businesses through a variety of communication channels, including voice, email, video chat, web chat, SMS, text messaging, messenger apps, mobile apps, and more. […]
Tips for Improving Customer Service in a Healthcare Call Center
The healthcare industry provides crucial services to clients and customers, and delivering exceptional customer service is critical. Customers and patients want personalized and efficient service when talking to their healthcare providers, and having a high-performing contact center is important for fulfilling this goal. Here are some tips on how your healthcare call center can improve […]
Top Features of Medical Call Center Software
Medical call center software is a vital tool for healthcare organizations. It enables them to manage and coordinate patient care, as well as support other administrative tasks. There are many features that make medical call center software a valuable resource for healthcare providers. Some of the top healthcare call center software features include: Automated Call […]
How to Get the Most Out of Your Outsourced BPO Provider
Many companies rely on business process outsourcing, or BPO, providers to help supplement their customer service operations. BPOs can provide great value to the customer experience that your business delivers by helping your business reach out to customers with advanced call center technology. Utilizing a BPO can help your business reduce costs, solve scalability and […]
What is Contact Center as a Service?
Contact center as a service (CCaaS) is a term for contact center solutions that are delivered as a service, rather than as on-premises software. With CCaaS, businesses can purchase the features and functionality they need from a provider, rather than investing in and managing their own contact center infrastructure. Benefits of CCaaS include: Reduced upfront […]
How Does Contact Center Software Improve Customer Satisfaction?
There are many benefits to using contact center software, but one of the most important is that it can significantly help improve customer satisfaction. With the right software in place, your customer service representatives will be able to provide faster and more personalized service, which will lead to happier customers. Additionally, modern contact center software […]
The Bright Pattern Forecast for CX in 2022 Part 4
Last week we published part 3 of our 2022 forecast and trends which talked about how Bright Pattern can help you achieve your goals in the new year. This blog will continue on the theme of 2022 trends and strategies with two more ways you can improve your outbound calling and IT service management in […]
The Future of Outbound Call Centers
For too long, companies have been bogged down by in-house call centers that are expensive and problematic. Whether you’re trying to improve customer service or reduce costs, an outbound call center is the solution you’ve been looking for. What is Outbound Call Center Software? Outbound call center software is a type of telephony software that […]
The Bright Pattern Forecast for CX in 2022 Part 3
Last week we published part 2 of our 2022 forecast and trends which talked about two of the top strategies which will help CX teams thrive in this new world. This blog will continue on that theme and discuss how Bright Pattern can help you achieve your goals in the new year. Jump Into a […]
Call Center Software Tips For Managing Enterprise Customer Experience
Running an effective call center often means overcoming a number of unique challenges. From customer service to sales to quality assurance, a knowledgeable call center manager can make or break the success of the operation. So what are some best practices for managing a high-volume enterprise call center? What is an enterprise contact center? An […]