Intelligent Omnichannel Communications for Zendesk
Bright Pattern, leading provider of omnichannel cloud contact center software, to sponsor the annual Zendesk Relate Live Conference, October 23-25, 2017, in New York, NY
Intelligent Omnichannel Communications for Oracle RightNow
Bright Pattern, leading provider of omnichannel cloud contact center software, to sponsor the annual Oracle OpenWorld Conference, October 2-5, 2017, in San Francisco, CA
Bright Pattern Becomes Oracle Network Gold Level Partner
Bright Pattern announces growing relationship with Oracle to advance multichannel customer conversations using voice and digital channels out-of-the-box
Customer Feedback Drives the New Release of Bright Pattern Contact Center
Bright Pattern, leading provider of omnichannel cloud contact center technology, announces the availability of Summer Release 2017
Bright Pattern Selected for IBM’s Watson Build Challenge
Bright Pattern begins development on cognitive business solution using IBM Watson APIs on IBM Cloud to leverage call center AI and sentiment analysis for improved customer experience
Bright Pattern Named Call Center Category Leader for 2017 Q3
Bright Pattern, leading provider of omnichannel cloud contact center technology, today announces their placement as a leader in the 2017 Q3 GetApp Call Center Category
Real-Time Caller Data from The Data Group
Bright Pattern partners with The Data Group to provide customers with real-time data solutions within the Bright Pattern platform, allowing businesses to access The Data Group database of caller profiles for superior business optimization
Annual Call Center Week Conference and Expo
Bright Pattern, leading provider of omnichannel cloud contact center software, to sponsor the annual Call Center Week Conference and Expo, June 26-30, 2017, in Las Vegas, NV
AI Applications for Contact Centers Enabled by IBM Watson
Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology
Annual Northeast Contact Center Forum Conference and Expo
Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the annual Northeast Contact Center Forum (NECCF) Conference and Expo, June 13, 2017 at Gillette Stadium.