Bright Pattern Adds WeChat Functionality
Bright Pattern and Nexmo now offer businesses the capability to provide live customer service over WeChat social messaging app
In-App Customer Service Made Easy by Bright Pattern and Appery.io
Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, as is typical with today’s contact centers
Magic Quadrant for Contact Center Infrastructure
Bright Pattern was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 22, 2014
Bright Pattern Uses WebRTC to Bring Enterprises Closer to Customers
Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers
Contact Center Vendor’s Customer Success Team is Getting Straight A’s
For the 6th month in a row, the Bright Pattern’s Customer Success Team has received straight A’s their customer satisfaction surveys
Metrics Dashboard Lets Agents Monitor Their Performance in Real-time
“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon as possible? How long are the customers waiting before they get connected, are they potentially frustrated? How do I compare to other team members and where can I improve?” These […]
Bright Pattern Adds Email and Video Chat Communications
An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform
Bright Pattern Delivers Video Sales and Customer Service
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform
Bright Pattern Cloud Contact Center Deployment for BPOs
Tailored program for BPOs delivers the Bright Pattern fault tolerant high availability, solution paired with mobile customer care feature suite and professional services.
Bright Pattern and TopLine Provide Contact Center Solution
Largest startup co-working space in the area partners with leading cloud contact center innovator to provide a solution for rapidly growing firms