Better CS Deploys – Next Generation Cloud Contact Center Solution
Value-added Business Process Outsourcer (BPO) leverages next generation cloud contact center solution to improve customer service and prevent losses for retail and other verticals
Rich Contact Features to Increase Customer Satisfaction
Bright Pattern, Inc., provider of the Bright Pattern™ next-generation cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing
The Best Technology Award Finalist at Call Center Week in Las Vegas
Bright Pattern a leading contender for Best Technology Solution Provider award, based on contact center industry excellence and innovation
Bright Pattern Powers Zotto Through Severe Weather
Zoyto uses Bright Pattern virtual contact center solution to keep working even as a severe storm smothers Texas
Integration with Innovative Voice Communications Provider
Zingaya connects voice calls from any web page, in any browser, to Bright Pattern’s cloud contact center solution
CUSTOMER Magazine’s 2014 Product of the Year Award
Bright Pattern’s one-of-a-kind solution for inbound, outbound, blended and web-centric contact centers honored for exceptional innovation
Bright Pattern Partnership With Exigen EbIT Leads to Asian Market Wins
Initial joint deployment supports 1,900 agents in Japan
Customer Satisfaction Surveys Right Out of the Box
Customer feedback is critical. But because surveys have been difficult to implement and often don’t deliver business value, many companies aren’t getting the benefit and risk falling behind. The Bright Pattern cloud contact center now includes actionable, consistent, multichannel surveying as a standard feature that works right out of the box
Cloud Contact Center Sets New Scalability Benchmark
New tests show that the Bright Pattern™ next-generation cloud-based contact center solution scales smoothly for tenants from 5 to 5,000 concurrent agents at full load. Customers have been waiting for proof that the cloud can support sales & customer service for small business and large enterprises
Bright Pattern Integrates Cloud Contact Center with Salesforce
Bright Pattern™ integrates next-gen Bright Pattern™ cloud contact center with salesforce CRM, unifying call center communications with CRM. With integration between cloud contact center and Salesforce, your business will benefit from flexible communications with a complete customer view