Personalized Call Center Service with Powerful Contact Center Software

Bright Pattern’s call center solution provides customer service software capabilities and features to help your customer support team provide the best possible CX and experience. Utilizing Bright Pattern’s call center systems and customer service platform as part of your strategy can help increase customer satisfaction. Bright Pattern’s call center software utilizes powerful call center tools within the call center systems and customer service platform, like IVR, ACD, CRM software integrations, easy-to-use agent workspace, completer telephony integration (CTI), popular app extensions, and comprehensive agent management software to deliver a frictionless customer experience.

Bright Pattern’s call center systems and customer service platform is easy-to-use, fast to implement, and can allow your call center and customer service team to see fast ROI. All of Bright Pattern’s contact center software functionality and robust features are based on the cloud, meaning all contact center solution functionality is accessible with just an internet connection. This means your customer service team can connect to the best customer service software and deliver callers great experiences from anywhere in the world. This also means that businesses of all sizes can get access to a lot of features to deliver good CX on any channels for the best customer experience.

Bright Pattern’s customer service software and customer service solutions can help your call center deliver efficient customer service through many features in Bright Pattern’s CX infrastructure. Bright Pattern’s customer service software can integrate with any CRM platform, whether it’s various CRMs from third-party vendors or your own record management system. Deliver key customer information and full customer history to your agents’ fingertips on a single dashboard, allowing your agents to deliver fast CX with key information from the CRM. Utilize integrations with key CRM systems to deliver a positive customer experience and deliver a great customer experience.

Bright Pattern’s customer service software is easy-to-use as well and is designed with simplicity in mind. Empower your customer service team and customer service agents during interactions by giving them access to full contact center solution functionality with an intuitive customer service solution that is easy-to-use.

Bright Pattern’s call center software also features self-service options within the software to help with routing callers to the right resource as well as helping with queue management. Utilize powerful interactive voice response system technology, IVR technology, IVR software, and IVR systems to direct callers to the right team, improving the customer service you deliver. Streamline workflow and dictate queue strategies to fit your customer-centric business strategy and achieve your CX initiatives. These self-service options can also be utilized to capture customer information to be put in your ticketing system to gain critical CRM insights and track customer touchpoints.

Bright Pattern’s customer service software is the best call center software and best customer service software for companies of all sizes that are looking for contact center software that can help them increase agent productivity and improve call center KPIs, like net promoter score (NPS), customer retention, CSAT, AHT, and more while delivering great customer experience.

Bright Pattern’s contact center software is flexible and able to meet any workflow that your business needs to your ideal contact center customer experience and call center needs. Bright Pattern’s contact center software is based on the cloud, meaning you can get access to powerful technology, like integration with CRM systems and seamless CRM integration, omnichannel routing, unified dashboard, ACD, plug-and-play APIs, analytics, auto dialer and predictive dialing, speech analytics, workforce management tools integration, and other software for CX success.

Omni QM is Bright Pattern’s quality management system that enables admins and call centers to monitor call center performance through a variety of key performance indicators and real=time analytics, like uptime, first call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT). Monitor 100% of interactions on all channels with Bright Pattern’s omnichannel platform for better contact center management. Ensure that the customer experience is exceptional on all channels for the entire customer journey, and all incoming calls or incoming messages are positive experiences for the customer.

Omni QM makes it easy for your call center admins to monitor the entire contact center from one unified dashboard. Omni QM also allows supervisors and admins to perform real-time intervention on any channel. For example, if a negative interaction is detected on any form of telecommunications or any channel of communication, admins can redirect the call to a retention specialist. The scripts of the conversation are saved for review and agent retraining. With Omni QM, make every experience, including the IVR experience, a great one.

Bright Pattern’s customer service software and conversational platforms are omnichannel, meaning that agents and customers can have conversations on any channel, and switch the conversation between multiple channels. Bright Pattern’s omnichannel environments includes digital channels like chatbot, SMS, SMS messages, and messenger apps, as well as traditional channels like voice and email.

Bright Pattern’s omnichannel capabilities and software are both inbound and outbound. For inbound interactions, callers can be routed to the right person, especially to an agent in an important role who is suited to help that specific issue. This interaction can take place on any channel and interactions can be transferred to specific departments over any channel. With the addition of an IVR system powered by natural language, analytics, and advanced algorithms, running an inbound call center can be an efficient, frictionless part of your business’s CX strategy. This reduces hold times, helps control call volumes, and increases ROI for your business.

For outbound interactions, Bright Pattern’s contact center solution and software utilizes an automated phone system and predictive dialers that can quickly dial and skip automated responses. Bright Pattern’s call center solution allows customers to callback as well on any channel, increasing satisfaction and leading to a positive customer experience. Bright Pattern’s outbound dialing capabilities can be utilized as part of your CX strategy, and power your outbound CX strategy to be efficient, yet personalized.