Call Center Software Blog

Gartner Digital Markets, one of the leading technology research and advisory organizations, recognizes Bright Pattern as a FrontRunner in the CCaaS, Predictive Dialer, and Auto Dialer categories! Gartner Digital Markets is comprised of three leading B2B software search sites, Capterra, GetApp, and Software Advice, and gives recognition to contact center companies that are innovative and have outstanding customer reviews.

An extension to the challenge of adapting existing hardware to support emerging digital channels is the need to implement some form of quality assurance on all new digital channels. While adding digital channels will expand the horizon for interacting with end users, it can create a new pain of needing to ensure that interactions on new digital channels are simultaneously seamless and high in user satisfaction.

An outbound call center focuses on customer and prospect outreach, and if done successfully, can boost interest, recognition, and sales for an organization or business.

Clients and employees are constantly on the go. Modern life is fast-paced and busy. Many people have grown accustomed to quick communication and mobile device use, and expect service providers and businesses to keep up with them.

Artificial intelligence is the one of the most powerful tools that contact centers can get access to. With a wide range of benefits, implementing AI is the next step for many contact centers looking to upgrade their software and streamline their operations.

When end users are looking for answers to their issues, they often attempt to find the answers themselves before turning to others. In a report by Microsoft, titled the “Global State of Multichannel Customer Service Report”

Featuring commentary from Bryan Hoskins, Director of Service Management at Network Consulting Services, Inc.

Artificial intelligence, or AI, is one of the hottest trends in the current digital landscape with tons of hype behind it. Almost every business with a digital presence has plans to deploy some form of AI, whether it’s to streamline their business processes or help deliver a better customer experience.

In the world of business, the customer is king. Many businesses need to respond to changes in the needs and wants of their consumers, or else they will fall behind. Customer service is a critical part of a business’s success, with many businesses becoming shining stars in their respective industries due to the exceptional quality of their customer service.