Call Center Software Blog
Ihre Anlaufstelle für die neuesten Nachrichten zum Thema Kundenerfahrung und wöchentliche Call Center-Tipps.
Why You Need Interactive Voice Response With your CCaaS
For all businesses regardless of industry, customer service is paramount. Traditional call centers are costly, but yours doesn’t have to be. When you choose CCaaS,
What Are the Advantages of an AI-powered Omnichannel Contact Center?
Omnichannel contact center solutions have already upended the custom care scene. They’re providing shorter wait times, faster resolutions, and more profits. It turns out that
Bright Pattern to Lead CCW Vegas Workshop: “The Future of CX – What’s Next?”
Bright Pattern, a leading innovator in cloud-based omnichannel call center software for the digital age, will be hosting a workshop at Customer Contact Week (CCW).
Seamless Integrating Microsoft Teams into the Contact Center with Gapcloud
Microsoft Teams is one of the premier business communication platforms that companies and organizations use to promote internal communication, teamwork, remote work, and knowledge sharing.
Bright Pattern is Going to Pink Elephant!
Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada for Pink
Bright Pattern is Going to CCW Vegas!
Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada this month!
Why CCaaS Can Improve ROI in Your Call Center
Call centers are the main point in a business that allows customers to communicate with the business. Call centers in the digital age need to
How to Improve Inbound Call Center Conversion
Many inbound call centers focus on converting callers into sales. Especially for businesses and retailers that need to sell to consumers and perform upselling, inbound
Figuring Out ROI in Your IT Service Management
In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI
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