Call Center Software Blog

IT service management and enterprise service management is dedicated to delivering fast, efficient service to members of the organization as well as end users that

Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in Las Vegas, Nevada! The Bright Pattern team is

The Bright Pattern team is heading to Las Vegas, United States for SupportWorld Live 2022! SupportWorld 2022, hosted by HDI from May 15th until May

Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in London, United Kingdom! The Bright Pattern team is

IT service management and enterprise service management are key departments within a business that help businesses run smoothly and assist businesses in delivering support to

Remote assist is a technology that allows users to take control of another user’s desktop, allowing agents and supervisors to directly control the user’s desktop

Mobility is the key to success in our new digital age. The world, including both customers and the workplace, are becoming more and more mobile.

Call centers in the digital age need to adapt to rapidly changing digital transformation. With the emergence of new channels, especially mobile channels like messenger

IVR technology is critical for inbound call centers that want to optimize their call center performance, the performance of their call center agents,and improve KPIs