Microsoft provides three versions for Teams Calling Plan. Teams Calling Plan:
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Licensed users of Microsoft 365 or Office 365 may dial numbers in the nation or area they have been allocated. |
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Users with licenses may make international calls to 196 countries and regions. An individual who already has a national calling plan may add this calling plan to their account. |
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Licensed users may dial local numbers in the nation or area where the Microsoft 365 or Office 365 license is registered, as well as international numbers in 196 nations and regions. |
To select the best solution, companies must consider some important questions.
If some of my customers do not make a large number of calls to outgoing numbers Is the Pay-As-You Go calling plan the most cost-effective choice for those users?
With the Calling Plans In Microsoft 365 or Office 365 Every user in your company must have a unique direct outward dial (DID) number and a valid emergency number. Businesses can port their existing numbers, or buy new numbers from Microsoft.
Everyone within the same region or country with identical Calling Plan shares a pool of minutes. If, for instance, there are 100 users within the same region or country with a 120-minute Domestic Calling Plan assigned, they will share a pool of 12,000 minutes. All calls over the limit of these minutes will be charged per minute. Pooling is only offered with the same calling Plans.
Through the Domestic Calling Plan, licensed users can make calls to numbers in the region or country which they’re assigned within Microsoft 365. Unlimited inbound minutes are included. Outgoing minutes are also included based on the purchase of the license.
The three Domestic Calling Plan options to select from:
With the International Calling Plan, licensed users can call out to numbers located in the country/region where their Microsoft 365 license is assigned to the user based on the user’s location, and to international numbers in 196 countries/regions. Unlimited incoming minutes are included. Minutes for outgoing calls are covered according to the purchase of a license.
With the Pay-As You-Go Calling Plan, users who have a license can dial numbers in the region or country in which they have their Microsoft 365 license is assigned to the user, based on the location of the user and to international numbers within the 196 countries and regions.
Unlimited minutes inbound are included. There are no outgoing minutes included. Outgoing calls are charged according to the number of minutes used or with Communications Credits, or with post-usage bill (for new Commerce Experience subscriptions to call only). Licenses are assigned to customers depending on the location they reside in.
There are two Pay-As You-Go calling Plan choices to select from:
In addition to the outbound minutes cost on a PAYG basis, there will be a per user per month cost: The product names and SKUs are:
That’s £1.51 and £2.30 respectively on UK tenant pricing.
The PAYG licenses aren’t available for purchase in both the United States and Puerto Rico However, they can be granted for US or Puerto Rico users if bought in other countries. The reason for this is the difficulty of US consumption and tax billing, I believe. If your tenant’s billing address falls within the US there is no way to buy PAYG calling plans for any nation.
Zone 1 is USA*, Canada, and the UK.
Zone 2 is
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For the regular Microsoft call plans you can purchase to keep 1.1 more times that number of license numbers to phone numbers. This means you have a buffer space within the same amount. If, for instance, you have 50 people in total, with an Domestic Calling Plan and/or an International Calling Plan, you have the ability to acquire 65 numbers (50 + 1.1 plus 10). With the Pay-As-You Go Calling Plan, you will only be able to acquire one call number each time you have a license.
The procedure for creating the Plan is quite simple. Select the country you want to use from this webpage, and then check if a Phone System is offered there. Before buying any licenses, be sure to review the capabilities. Users won’t be able to make use of Microsoft Teams Calling Plans if they’re not able to access them (which is usually the case in smaller areas). The company advises against routing directly in these situations and recommends using the on-premise PSTN infrastructure.
You can add an Phone System license next from the administrator center. Administrators may also include Calling Plans once the Phone System is operational to offer all-cloud phone service. Based on the requirements the user can choose either one of a Domestic Plan or Calling Plan as well as a Domestic Plus international calling plan. The plan will come with the built-in number that can be assigned to particular customers.
Administrators can also configure Teams to activate the cloud based queues for calls, cloud auto-attendant, as well as audio conferencing that is based on call-in. This concludes this step of the Teams Calling Plan setup process.
The Calling Plan is available with a range of pricing plans.
The MCOPSTN6 domestic calling Plan includes 240-minute calls to the domestic market without public pricing.
The minute limitations are formulated by each organization and cannot be set for each user but rather based on the plan and country. For example, if a company located in Germany is home to three people using MCOPSTN2 Domestic and International the three users will have the total of 3,600 domestic minutes as well as 1,800 minutes for international calls. Once the international or local minute limit is reached the plan is considered “utilized,” and Microsoft Teams Calling Plans are cost per minute.
Another way to keep calling after the minutes have been used up is to use Communications Credits which is the highest amount of money prepaid which can be utilized per minute. There are many things that can be accomplished using this credit pool however, in the context of call plans, it’s used to charge per minute for additional usage that is not covered by the time limit of the plan.
The first step in The first step to Calling Plan configuration is adding the Calls tab in your Teams client. The users must have 1:1 calling activated in Teams and use an Teams client that supports 1:1 Teams calling to access the Teams Calls page on Teams. The admin center’s Set-CsTeamsCallingPolicy capability facilitates this.
The dial pad’s setup follows. Administrators should equip users with Phone System and Calling Plans to enable dial pad. Dial Pad option within Teams. This will allow your users to make or take PSTN calls. In addition, you need to make sure you have “Allow private calling” set on your Teams calling policy for users who only use Teams. To expand possibilities of the service The company has also announced a brand new product named Teams Phone that includes a Calling Plan. It combines meeting, chat, calling and collaboration into one app that allows users to make calls from any location, using any device, thereby making Teams the ultimate UCaaS solution.
Microsoft Teams is the ultimate messaging application for your company. It’s a workspace that allows for real-time collaboration, communications, meetings, file and sharing between apps, and some emojis! All in one location that is free and available to all.
