Your customers can have an effortless, personal conversation across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like bots, video chat, and social messengers. It’s simple and easy for your customers. Everyone talks about omnichannel but Bright Pattern delivers it to your customers easily and simply. It’s brighter customer service.
Whether you run a traditional customer service operation or are involved in sales and marketing, Bright Pattern’s omnichannel Agent Desktop lets your agents see each step in a given customer’s journey and respond immediately across all channels. Agents can see every interaction: live chat, bots, email, voice, SMS, email, and more. Experience the interface that helps your agents offer simple, easy customer service or sales.
Bright Pattern will simplify how you turn on and deliver fast, easy service, whether you have a mid-sized business, a large enterprise with 10,000 users, or a BPO with service offerings for clients. Turn on faster, easier customer service in days without an army of IT staff. Launch quickly with a fast implementation and on-the-fly upgrades. Easily integrate with CRMs and other systems. And when you want to make changes to your business rules, your users can do it fast without having to bring in professional services.
Bright Pattern’s cloud-based contact centre software provides the functionality you want in your contact centre solution with the highest return on investment.
Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.6 months.
Call Deflection Rate
Large-Scale BPO for Fortune 500 CompaniesCustomer satisfaction rate
Leading Mobile Network ProviderDecrease in agent training time
Multilingual Global Enterprise BPOUptime
Fastest Growing BPO in Central TexasContact Centre Growth
2K+ agents deployed in weeks – Second Largest US Bank
Contact Centre Growth
Leading CX Support for High-Tech Consumer Devices
Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.
