Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

Blog
Mark Hodgen

Using AI to Empower Your IT Service Management

Artificial intelligence, or AI, has been a hot field in technology for the past couple of years and there is great value in implementing artificial intelligence in IT service management. AI can power IT service management processes like routine tasks, notifications, and self-service.

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Blog
Mark Hodgen

ITSM Tips: Monitor 100% of All Interactions

In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets and answering commonly asked questions.

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Blog
Ana Maria Llano

Claves innovadoras para el futuro de la experiencia del cliente

Se ha hecho evidente en este último año que la dinámica competitiva de un gran número de industrias gira cada vez más alrededor de la experiencia del cliente (CX). De hecho, ésta se ha convertido en el factor principal que impacta en la lealtad del consumidor y el diferenciador clave que puede decidir el destino de una empresa.

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